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Online Resumes with "Escalations"



Featured Profile

Global Marketing Executive- 10+ yrs exp - 200k+

Dynamic senior leader in B2B sales and marketing with more than 15 years of experience at the forefront of new product development and innovation for the international technology, industrial, energy, and telecommunications sectors. Proven history of building and executing highly competitive global strategies for market capture, development, and growth, including penetrating previously untapped sectors in hard-to-enter Asian...

Ideal Companies: Thermo Fisher Scientific, Waters Corporation, Philips

Tags for this Online Resume: Strategic planning, Strategy execution, Value proposition, Team development, Key account management, International business development, Product management, Product roadmap, Channel management, Product life cycle, New product introduction, Market research, Marketing communications, Positioning, Brand awareness, Competitive analysis

Customer Service Supervisor - 20 Years of Experience - Near 63021

Customer Service and Team Support Professional with 20 years progressive and extensive experience, with 7 years at a Fortune 500 financial institution. Expert Proficiency in Spanish. Dealt with Customer complaints. Translated and typed highly technical literature from English to Spanish for Latin American customers. Answer questions of all the Representatives at that time of the shift, and took escalation calls.Translated d...

Tags for this Online Resume: Excel, Word, Power Point, CMS/QFINITI, AVAYA SYSTEMS, Service Now, Sharepoint, Spanish/Italian, Support, Customer Service, Customer Service Center, Documentation, Quality, Call Center, Training, Audit, Order Entry, Policies and Procedures

Featured Profile

Technologist, primarily in heavily regulated pharmaceutical and financial industries

Maximizing investments in technology, a proven leader that leverages partnerships between business areas and technologist resulting in value added environments.

Ideal Companies: Financial, Healthcare, Technology

Featured Profile

Vice President Customer Service Ellicott MD - 12+ years leadership within the Finance and Payment Industry

Solid management professional with deep experience leading Customer Service and Operations support functions driving account maintenance, problem-solving and trouble-shooting, staff support, and planning / implementing proactive procedures and systems to address and ultimately avoid problems. Proven successes managing and motivating service staff while bolstering accuracy and efficiency through continuous process improvemen...

Ideal Companies: Visa, Mastercard, American Express, EVO Payments International, Citi Bank, Bank of America, Capital One

Tags for this Online Resume: Leadership, Motivation, Process Improvement, Stategic Planning, Customer Experience, Quality of Service, Employee Engagement, Profit

Featured Profile

Software Engineer - 9 Years of Experience - Near 53202

Highly competitive IT Professional in Web-based and J2EE based distributed high end technologies. Looking forward to achieve challenging positions in software design and development, where my experience, analytical and problem solving skills can put in for the successful completion of the project and the growth of the organization, which is in turn my growth and development.

Ideal Companies: Any CMMi Level 5 IT companies

Tags for this Online Resume: JAVA, WEB SERVICES, SPRING, STRUTS, HIBERNATE, SOA GOVERNANCE, CONTINUOUS INTEGRATION, WEBSPHERE SERVER, backbone.js, jquery, ibatis, DB2, WSSR, Datapower

Featured Profile

Major Account Executive - 20 Years of Experience - Near undefined

Analytical, highly adaptable professional with extensive experience enhancing operations across enterprise. Expertise in leading profit-generating operations through strategic planning, increasing productivity levels, implementing technology solutions, and providing high-end customer service. Skilled in aligning end-user needs with long-term resolutions to complex challenges. Excellent at developing, deploying and evaluatin...

Tags for this Online Resume: VoIP, Call Center, Contact Center, PBX, SIP, IVR, Self Service, ACD, Unified Communications, Workforce Management, Quality Monitoring, Interactive Intelligence, Social Selling, Social Sales, Social Media, Customer Service, Customer Relationship, Customer Experience, Salesforce Administration, Seibel Sales, Seibel Call Center, Cisco ICM/UCCM Enterprise, Cisco IPCC Enterprise, Cisco IPCC Express, Cisco Customer Voice Portal, Cisco AVVID, Avaya G3R ECS/EAS, Avaya Aura Session Manager, Avaya Customer Interaction Suite, Avaya Modular Messenger, Nortel BCM, Nortel Call Pilot, NICE Systems, Aspect Solutions, Genesys Labs Framework CGE, Juniper Network Sales Associate, Juniper Network Sales Specialist, Witness Systems, Pegasystems, Blue Pumpkin, e911, vXML, Java, HTML, Visio, SQL, IEX, inContact, Davox, Microsoft MCSE, Sun Systems

Featured Profile

Customer Service Manager

Over twenty five years of management experience with the skills and knowledge to interpret data and instinct for efficient and tactile resolutions. Utilizing my experiences I have bridged the gaps in efficiency and consistencies across the Northeast, Enterprise and BGCO RM teams. I have effectively managed and developed Virtual teams the last ten years. I have formed solid partnerships with Center leadership, Area Leaders...

Ideal Companies: Apple, Verizon. Amazon

Team Leader - 20 Years of Experience - Near 06770

Proven track record to ensure team target SLA’s & Metrics are met. Demonstrate leadership principles and act as a role model. Trouble-shoot, resolve and escalate user issues appropriately that technicians are unable to resolve and provide feedback to upper Management. Tracked & maintained aging open tasks for Desktop Support & review performance results and determines opportunities for improvement. In-depth knowledge of...

Tags for this Online Resume: Metrics, SLA, Customer Service, detail oriented, escalations, performance, Prioritize

Featured Profile

Sales Representative - 17 Years of Experience - Near 94087

Top-performing, results-oriented sales professional with strong negotiation skills and a proven track record of generating profitable growth. Offering 15+ years of business development and sales experience, exceptional account management, and driving sales revenue by developing and maintaining profitable business relationships

Ideal Companies: PaloAlto Networks, Fortinet, Riverbed, Cisco, Avaya, Juniper, Orcale, Saas, Splunk, IBM, Brocade, Ericsson, Bluecoat, Motorla, HP , Dell,

Tags for this Online Resume: LAN , Security , Big data, Router , WIfI , Storage , Network, wan

Customer Service Director - 15 Years Experience - New York / New Jersey

My objective is to obtain a Customer Service Director position where I can apply my skill set to establish/lead a world class service organization.

Tags for this Online Resume: Customer Service, Director, SLA, Escalations, Technical Support, 24x7, Global , CRM

IT Professional

I am a seasoned veteran of SaaS, Web and Software services having provided extensive support for Online Research Databases, CRM, Connectivity, Intranet, Cloud Storage, SharePoint and mobile devices.

Tags for this Online Resume: Technical Support, Liaison, Supervisor, Lead Tech, Escalations, SaaS