Description
Customer Service and Team Support Professional with 20 years progressive and extensive experience, with 7 years at a Fortune 500 financial institution. Expert Proficiency in Spanish. Dealt with Customer complaints. Translated and typed highly technical literature from English to Spanish for Latin American customers. Answer questions of all the Representatives at that time of the shift, and took escalation calls.Translated documents from Italian and Spanish to English. Highly skilled at managing the daily operations of a fast-paced global call center. Analyzing and resolving the technical problems of support databases, and translating documents and communicating effectively in Italian, Spanish, and English. • Ability to manage, train, coach, support, supervise, audit, organize, and coordinate. • Regarded as a proactive and results-oriented team player and leader.
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