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Online Resumes with "Contact Center Technology"
Call Center/ Customer Service Executive
Ideal Companies: Verticle Industries
Tags for this Online Resume: Call Center, Executive, Contact Center, Customer Service Management, Contact Center Technology, Six Sigma
Telecomications Executive
Highly motivated IT professional executive with over 15 years experience in the successful management and deployment of contact center technology, directing contact center start ups, and support services operations. Proven IT innovator with a strong blend of leadership and operational experience in directing technology improvement initiatives by aligning technology projects with business goals
Service Delivery Manager
Technical and customer facing ownership, products awareness and crisis management responsabilities.
Ideal Companies: Cisco, , Google, , Yahoo, , Microsoft
Tags for this Online Resume: IPCC, Cisco, IP Telephony, VOIP, Microsoft, Application support, SS7, Telco, SIP, H323, SQL, ICM, Unified Communication, CTI
Application development, IVR, call routing
I am looking for a post where I can utilize and grow my strong technical and interpersonal skills with an organization that is looking to further broaden and strengthen its technical offerings and IT infrastructure. I have 19 years’ experience in the corporate Information Technology/contact center technology field, in various capacities. I feel my experience in researching, implementing and managing “bleeding edge” t...
Tags for this Online Resume: Contact Center, Telecommunications, IVR/Telephony development
Innovative IT Exectutive - Network, Application Development, Quality Assurance, Infrastructure
Thoughtful IT leader known for being strategically focused with demonstrated expertise in leading 100+ person teams across multiple technical disciplines, managing operating budgets exceeding $200MM, and passionate about mentoring team members to achieve their career goals. Lookinf to join an innovative company that is forward thinking about delivering products to enhance customer experience and increase sales.
Tags for this Online Resume: Strategic Roadmaps, Network Architecture & Infrastructure Design , Unified Communications, Contact Center Technology, Thoughtful Leader, Innovative
Technical Manager with 14 years of professional experience in Contact Center Technologies, voice-based systems, software development in analysis, design, development, deployment and testing with wide range of technical experience gained across IT domain
Tags for this Online Resume: Genesys 8.0, IVR, IVR, CTI, CTI, Testing, Testing
Information Technology Manager - 12 Years of Experience - Near 92630
Information technology (IT) infrastructure professional uses 12 years of extensive experience, in telecommunications and information technology to provide strong IT leadership, manage programs and projects to successful completion. Consistently recognized and tasked to improve organizational effectiveness and efficiency through leadership that aligns the business processes and IT infrastructure to realize cost savings, a...
Tags for this Online Resume: Irvine,CA, Instrastructure, Network , Cloud, Data Center, Bilingual, Multicultural, Budget
Chief Executive Officer - 20 Years of Experience - Near 45217
Project Manager, IT Wide Area Network Refresh, Contact Center Technology, Avaya telecom. Just completed a global Wide Area Network refresh. On time and budget. Over 200 sites refreshed. Saved significant money while increasing bandwidth.
Application Support - 12 Years of Experience - Near 08817
SUMMARY Experienced Lead Engineer in Healthcare Insurance, Workforce Management, Call Recording, Contact Center Technologies, Desktop Application testing and certification processes, Security Protocols, Policies and Access Control and Call Center Operations. Led the implementation of key Contact Center tools like IEX and Aspect Workforce Optimization (WFO) technology, NICE and Verint 100% call recording/quality monitoring p...
Tags for this Online Resume: Infrastructure, Web, Application Support, AVAYA, Cms, Support, Voice, Call Center, Desktop Applications, Desktop Computer
Director - 18 Years of Experience - Near 84095
18+ years domestic / international experience managing multi-site business / contact center operations that include: operational strategy KPI management process improvement quality programs customer experience (VoC / NPS / CSAT) training online help / self-service social media workforce management (capacity planning / forecasting scheduling intraday mgt and service level / staffing optimization) budget / P&L management IT /...
Tags for this Online Resume: Forecasting, Budgeting, Customer Relationship Management, Financial, Financial Modeling, Modeling Experience, Operating Budget, Process Improvement, Software, Computer Telephony Integration (CTI), Operations, SaaS, Contact Center Operations, Client Implementations
Vice President - 20 Years of Experience - Near 78610
and Accomplishments Brought * Managed a team of 10 Channel Account Managers. * Signed on 100 new partners into the channel in 2016. * Grew sales to over $18MM in 2016. An 11% YOY growth. * Q1 2017 sales results were 187% of plan resulting in a 20% YOY growth. in by the CEO to increase sales and brand awareness. Computer Instruments is a software manufacturer of contact center solutions. * Initiated an across the board price...
Tags for this Online Resume: Austin, TX, Information Technology, Management, Professional Services, Sales, Services, AVAYA, CCS, Cisco, Genesys
Project Manager - 20 Years of Experience - Near 28210
Summary: * A highly motivated, results-focused Senior Telecom Infrastructure Project Manager with more than 20-year experience in Engineering, Management, Sales and Services as a vendor and customer role alike. * Encompasses strong leadership and successful team-building capabilities combined with excellent technical and project related communication, presentation and customer service skills. Program Management responsibili...
Tags for this Online Resume: Cms, Genesys, Management, Project Management, Support, Call Center, Information Technology, Project Manager, Sales, Firewall
