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Online Resumes with "Contact Center Technology"
Project Manager - 15 Years of Experience - Near 30114
ACCOMPLISHMENTS * Managed large scale projects and programs $1M - $20M+ producing $35M+ annual cost savings * Recovered failed $9M Enterprise Cloud Contact Center (SaaS) project * Oversaw and monitored States $1.2B IT outsourced managed services contract managed outsourced service providers IBM/ATT, Capgemini (MSI) enforced service delivery SLA's and financial adherence * First-ever 1,200 seats, multi-site customer service ...
Tags for this Online Resume: Call Center, Disaster Recovery, Infrastructure, Customer Relationship Management, Management, ACD, Automatic Call Distribution, AVAYA, Continuity Management, Sungard
Customer Service Manager - 12 Years of Experience - Near 32837
PROFESSIONAL SUMMARY A results driven executive with demonstrated abilities to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries, cutting-edge markets, and fast-paced environments. Strong technical and business qualifications with an impressive track record of hands-on experience in strategic planning, business unit development, project and product management, and sys...
Tags for this Online Resume: Management, Automation, Business Requirements, Change Management, Consolidations, Consulting, Customer Service, Firepond Contact Center, customer service, call center
Quality Assurance Specialist - 0 Years of Experience
Experienced Senior Leader with more than 15+ years in Engineering and Technologies Leadership. Actively provide strategic support and execute multiple processes simultaneously while exceeding quality and accuracy standards. Demonstrated relationship leadership skills with the ability to manage complex global business, technology, team and vendor relationships. Exemplary results with global leadership, vendor management, ent...
Tags for this Online Resume: Management, Support, Audit, Automation, Engineering, ROI, Test, Assessments, Quality, Quality Assurance
Director - 16 Years of Experience - Near 30047
Sr. Contact Center Leader with an extensive career in launching and managing both in-house and outsourced BPO operations. Over 20+ years of specialized experience in delivering exceptional results for customers and employees across multiple sites, geographies, and lines of business. Results driven experience in several capabilities, including management of day-to-day operations of teams up to 1300 FTE onshore and offshore ...
Tags for this Online Resume: Quality Assurance, Test, Leadership, Leadership Development, Forecasting, Management, Planning, Process Improvements, Request for Proposals, Social Media