Application development, IVR, call routing

I am looking for a post where I can utilize and grow my strong technical and interpersonal skills with an organization that is looking to further broaden and strengthen its technical offerings and IT infrastructure. I have 19 years’ experience in the corporate Information Technology/contact center technology field, in various capacities. I feel my experience in researching, implementing and managing “bleeding edge” technical solutions will benefit any potential looking to make improvements in these areas. More recently, I also have experience managing Telephony and IVR development teams and their respective work intake areas associated with contact center technology. These teams have adopted Lean IT/Software Delivery Life Cycle (SDLC)/ITIL best practices. Attached please find a copy of my resume for consideration. I would welcome an opportunity to meet with you to discuss how my experience would be of benefit to a potential employer.

Application Support