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Online Resumes with "Call Quality "
Help Desk Specialist - 10 Years of Experience - Near 77515
I'm an accomplished and experienced IT Operations Management Professional with a record of achievement improving the quality and delivery of IT services and support to companies in nuclear, finance and computer services industries for more than 15 years. A proven team leader, manager, mentor and motivator to virtual and cross-functional work teams with as many as 36 professionals in locations spanning North America, Europ...
Ideal Companies: Apple, Methodist, St. Lukes, Herman Memorial, Phillips, Chevron, Dow Chemical
Tags for this Online Resume: ITIL Certified, ServiceNow, Houston, Incident Management, Change Management, Diaster Recovery, Knowledge Management
Human Resources Manager - 11 Years of Experience - Near 97040
Accomplishments Point person for benefits selection and plan implementation. Results: Benefits plans selected that were robust while satisfying corporate and employee financial constraints and accomplished a smooth open enrollment Conflict resolution in a corporate environment. Results: Earned the trust of the employees and management when resolving employee concerns and issues related to a variety of topics. Coach manageme...
Tags for this Online Resume: Compensation, Policies and Procedures, Employee Relations, Insurance, Journal Entries, System Implementation, Payroll, Advertising, Audit, Benefits
Managing Director - 20 Years of Experience - Near 21234
Consistent Regional Call Center Mgr -Customer Relations - Northeast & Southeast Regional Zone Call Center * Oversaw a staff of a hundred plus customer service operators at one of the largest, corporate call centers whilst managing several other key departments. Customer Experience, Customer Care, Quality Assurance Team, Outbound Sales, Commercial Sales, Online Chat Team, Dispatch Team, Service Tech Teams, Local Service Bran...
Tags for this Online Resume: Training, Analytical Skills, Financial, Financial Statement, Focus, Planning, Scheduling, Strategic Planning, Call Center, Management
Customer Service Manager - 20 Years of Experience - Near 98116
QUALIFICATIONS: * 12 years of Manager Experience at AT&T Mobility Call Center * Motivated, personable business professional with a talent for quickly mastering technology * Competency in customer focus, change & innovation, strategic thinking, relationship building & influencing management talent and career building, results focus and inspirational leadership * Performed well under pressure, managing numerous competing prio...
Tags for this Online Resume: Technical Support, Coaching, Quality Assurance, Call Center, Seattle, WA, Team Building, Management, Customer Service, Leadership, Escalations, Change & Innovation, Strategic Thinking, Customer Focus, Career Building
Customer Service Manager - 15 Years of Experience - Near 60435
Continuing to find innovative solutions to the issues that come up; achieve continuous quality improvement (while maintaining efficiencies) through a clear understanding of the technology that we use, the performance metrics that are put in place, and thorough analysis of our performance; customer loyalty through quality, empathy, and efficiency; and employee engagement through consistent direction, communication with integ...
Tags for this Online Resume: Manager, Call Center, Customer Service, Quality Assurance, Insurance
Customer Service Manager - 17 Years of Experience - Near 76051
Provide significant contribution and strategic direction within a progressive company that places a premium on superior customer service
Tags for this Online Resume: call center, customer satisfaction, operational performance, vendor management, KPI / SLA, customer experience, training delivery and development, call quality assurance, process improvement, broadband
Customer Service Manager
Qualifications Quality and Process Improvement * Have worked in a Quality role for 15 years including being certified in Six Sigma by Air Academy during my tenure. * Supported Pharmacy Operations and Contact Center for Fortune 20 company by providing a diverse set of skills and knowledge related to Policy and Procedure development and adherence, error proofing, Call Quality Program Design and Monitoring of State and Federal...
Tags for this Online Resume: Banking Industry, Encryption, POS, Project Coordinator, Quality, Quality Assurance, Services, Data Entry, Firepond Contact Center, Leadership
Insurance Sales Manager - 20 Years of Experience - Near 19850
Professional Summary Motivated, results-driven sales and service insurance professional with proven leadership skills and experience in partnering with business leaders to define strategies in attaining organizational goals. Skilled at facilitating change, analyzing business processes and implementing improvements that reduce costs and improve efficiencies that positively impact the customer experience.
Ideal Companies: none
Tags for this Online Resume: Call Center, Sales, Annuity, Insurance, Leadership, sales, group benefits associate, benefits consultant, group health benefits, Insurance Sales, Service, Teambuilding, Coaching, Process Improvement (Lean), Quality Control, Customer Escalations, Benefits Administration, Customer service
Project Manager
Qualifications Quality and Process Improvement * Have worked in a Quality role for 15 years including being certified in Six Sigma by Air Academy during my tenure. * Supported Pharmacy Operations and Contact Center for Fortune 20 company by providing a diverse set of skills and knowledge related to Policy and Procedure development and adherence, error proofing, Call Quality Program Design and Monitoring of State and Federal...
Tags for this Online Resume: Banking Industry, Encryption, POS, Project Coordinator, Quality, Quality Assurance, Monitoring, Audit, Call Center, Data Entry
Pipe Fitter
Seeking a position as an experienced Pipefitter to further enhance and utilize my extensive knowledge skills and abilities. SUMMARY OF QUALIFICATIONS * Pipefitter * Arc Welder * Quality Inspection Lead Inspection Quality Dept. First call Quality
Ideal Companies: pipe fabrication shop
Tags for this Online Resume: Drafting, Fabrication, Layout, Welding, Automotive, Quality, Quality Assurance, Training
Customer Service Supervisor - 0 Years of Experience
Affiliate Broker TN License # 291250 Keller Williams Realty Current position * Set and managed appointments to show homes to prospective clients dealt Personally with lenders home inspectors pest control operators escrow companies and the like to ensure that all terms and conditions of purchase agreement were met before closing * Experienced with legal matters related to the real estate sales process * Generated lists of pr...
Tags for this Online Resume: Call Center, Quality Assurance, Team Lead, Test, Adobe, Adobe Photoshop, Customer Relationship Management, Legal, Management, Microsoft
