Occupation:Customer Service Supervisor |
Location:Nashville, TN |
Education Level:Some College Units Completed |
Will Relocate:YES |
Description
Affiliate Broker TN License # 291250 Keller Williams Realty Current position * Set and managed appointments to show homes to prospective clients dealt Personally with lenders home inspectors pest control operators escrow companies and the like to ensure that all terms and conditions of purchase agreement were met before closing * Experienced with legal matters related to the real estate sales process * Generated lists of properties compatible with buyer requests and needs * Assisted in negotiation of terms surrounding purchases * Coordinated property closings and oversaw closing procedures * Prepared formal documents such as purchase agreements, amendments, and addendums * Arranged for title searches * Accompanied and advised buyers during visits and inspections to ensure satisfaction with value and condition of property Affiliate Broker TN License # 291250 City Choice Realty 10/01/2016 -10/24/2017 Supervisor United Methodist Publishing House 2008 - 2014 * Operations Supervisor Monitored call center activities Addressed and resolved customer services issues that became escalated beyond the representative, team lead and supervisor Prepared staff performance analysis reports Provided support with all call center activities Quality Assurance Disciplined staff not following call center procedures on calls * Call Center Supervisor Managed daily call center operations. Developed and implemented staff training and mentoring programs. Implemented customer quality procedures. Dealt with customer issues in a courteous manner. Ensured that rules of conduct were adhered to during each call. Monitored staff calls for quality assurance purposes. Approved time off requests and prepared staff schedules. Provided initial training for each new call center project. * Team Leader for CART * Customer Acquisition Retention Team Representative (CART) Affiliate Broker TN License # 291250/ Office Manager City Choice Realty 03/22/2004 - 06/06/2008
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