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Online Resumes with "Call Quality "
DEPENDABLE WILLING TO GO THAT EXTRA MILE
EXCELLENT LEADERSHIP QUALITIES, AUDITING EXPERIENCE AS WELL AS SAFETY AUDITING, CNC MACHINIST, GREAT COMMUNICATION SKILLS.
Ideal Companies: EMBARQ, NEWMAN TECH, THERM-O-DISC, ALL MANUFACTURING COMPANIES.
Tags for this Online Resume: MANUFACTURING
Experienced Call Center Leader with 20 Years Experience
Successful manager with over 20 years of professional experience for positions leading call center operations, client services, and corporate training across industries. Proven ability to hire, train, coach, evaluate, and supervise sales and service employees in call center settings. Expertise maintaining service levels and call quality for compliance with contract requirements and organizational goals. Consistently manage ...
Tags for this Online Resume: Avaya CMS, Call Center Management , Staff Training & Leadership, Employee Mentoring & Coaching , Quality Assurance
Sales Specialist
Goal-oriented professional that is a self-motivated leader that goes the extra mile to complete the task.
Ideal Companies: Any company that is looking for a leader to help further their company.
Proven Leadership ,Sales Skills, and Motivator
Excellent communication skills, great listener and relationship builder. Problem solver, calm and decisisve
Ideal Companies: General Electric, Merk, ESPN, Bank of America, Procter and Gamble, Dell, CDW, CIT, Wells Fargo,
Tags for this Online Resume: Manager, Supervisor, Sales, Analyst
Dedicated Medical/Pharmaceutical Sales Professional
I'm looking for an exciting fast paced career in which my hard work and dedication is rewarded with additional monetary compensation as well as full benefits.
Ideal Companies: Sepracor, Phizer, Merck, Sanofi- Aventis, Schering-Plough, Respironics, Resmed, Inogen, Invacare, Evergo, Texas Home Health,
Tags for this Online Resume: Sales, Pharmaceutical, Manager, Outside Sales, Territory Manager, Medical Equipment
Alumnus of Customer Service Excellence
At the rick of sounding cliche', I deliver the complete Customer Service Experience, The " Nordstrom" experience if you will. This includes Sales, Personal Service, Problem-Solving, Commitment to aquiring and retaining the customer.
Customer Service Manager,Little Rock
Effective Customer Services Manager and proven leader with comprehensive background in client service, training and project management. Recognized for exceeding corporate goals by successfully managing resources, timeframes and multiple priorities, while creating strategic partnerships. Results-focused facilitator and problem solver with strong persuasive, communication, and client relationship management skills.
Ideal Companies: Client Services, Insurance, Customer Service, Hospital
Tags for this Online Resume: Management, Customer Service, Human Resources, Services, Call Center, Filing, Quality Assurance, Test, ADP Payroll, Applications
Highly driven Project/Program Manager with track record of achieving business results
Actively seeking a highly challenging senior management position with direct impact on business growth, operational project success, business unit effectiveness and performance enhancement. Project management, operational analysis & effectiveness, systems integration and leadership development of mid to upper level leaders are my strengths.
Ideal Companies: DOD, DMDC, Government, Lockheed, Northrop Grumman, HSBC, Climber
Tags for this Online Resume: Leadership, Proactive, Program manager, project manager, MS Project, Development, Influence, Technical Project Management, Cross-functional team building, Motivation, Excecution Excellence, Process improvement, Technology Solutions, Organizational Standardization, Strategic Planning, Performance Improvement, Customer Satisfaction, Presentation Excellence, Continuous Improvement, Communication Excellence, Conflict Resolution, Change Management, Microsoft Office Suite, Visio, MS Publisher, Access, Excel, data analysis, Microsoft SharePoint, Flexibility, Lifecycle Planning, Relationship Management, Talent Management, Quality Management, Customer Care, Customer Experience, Thought Leader, Collaboration, forward-looking, Fast-Paced, Innovation, Lead by Example, Integrity, Excellence, Training
Business Systems Analyst well versed in various areas including, servicing operations, compliance and risk, implementations, documentation, training policies and procedures. Served as program and project manager for large call center environments
Results-driven professional specializing in the Financial Services sector eager to contribute expertise in Business Development, Operations Management, Risk and Compliance toward collaborating with a progressive organization in optimizing bottom-line performance.
Ideal Companies: Fortune 500 companies and large corporations
Tags for this Online Resume: Problem Solver, Process Improvement, Loss Mitigation , Change Management, Quality Control , SDLC methodigies, Strong written and verbal skills, Systems Analyst, Business Analyst, Audits, Benifit Analyst, Risk Management, Internal Controls, Scheduling, QC/QA, Strategic Planning, Team Leadership / Motivation, Training / Development, QA Testing, Policy Development, Talent Management, Employee Engagement, Negotiations Policy Development, Performance Management, Needs Assessment, Customer Service, Project Management, Techincal Writing, Business Control Testing, QA / Control Management
BPO Client Services and Operations Director
I'm a strategic leader offering more than 20 years of experience spearheading and administering operations within multimillion-dollar organization, achieving enhancements in organizational performance with the introduction of strategic plans, training programs, operational policies and procedures, and quality assurance functions. Expertise in providing personnel with the mentoring, management, and motivation to achieve bus...
Ideal Companies: Google, Nike, USAA, GE
Tags for this Online Resume: Call Center, inbound, BPO, vendor management, P&L responsibility, Client Services
Customer Service Manager - 7 Years of Experience - Near 10606
Highly skilled and accomplished Call Center Director and Office Manager working in a high traffic environment and providing one-stop service solutions, while maintaining the highest standards of performance excellence and call quality.
Tags for this Online Resume: Customer Service, •Strategic Planning, Team Coaching , •Goal Setting/KPIs, Continuous Quality Improvement, Performance Tracking, Technology Improvements, ross-Functional Team Facilitation
CLIENT SERVICES AND CUSTOMER EXPERIENCE EXECUTIVE- 15 Years of Experience - Near 07631
Client-focused, results-driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high-caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development. Capitalize on solid awareness in Six Sigma met...
Ideal Companies: Comcast, Time Warner, TriNet, Cablevision, Stryker, Disney World, Climber.
Tags for this Online Resume: Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability
