Dedicated Medical/Pharmaceutical Sales Professional

2/2006 - 3/2009

Tindel Cattle Co

Manager

• Utilized broad-based, multifunctional experience in steering long-range strategic planning, inventory management, human resources, and customer service efforts. Provide decisive, proactive team and operating leadership to a staff of up to five employees, fostering employee empowerment and full participation throughout the organization. Manage key business functions, including invoicing, accounting, and ordering, to achieve high standards and drive revenue gains. Supervise employees, establishing clear expectations and fostering a team environment. Temporarily shouldered operations for my family’s company operations due to illness in the family.

2/2005 - 2/2006

Lincare

Entry Level

• Delivered outstanding results as territory account representative recruited to sell respiratory medications, durable medical equipment, and patient education programs to area physicians, hospitals, home health agencies, and assisted living organizations. Leveraged excellent communication skills and business/product knowledge to drive sales by establishing and growing relationships, prioritizing territory needs, identifying potential growth targets, and implementing effective strategies. Collected and processed Medicare, Medicaid, and private insurance documents required for billing and collection activities. Educated referral sources in use of company products and services.

6/2004 - 11/2004

Chasecom L.P.

Manager

• Managed a group of long-distance programs in a call center. Developed and implemented performance standards and continual staff training initiatives. Monitored, tracked, and analyzed daily call volume patterns and staff productivity to maintain workload balances. Managed invoicing, program modification, and process development. Collaborated with IT staff to continually develop and improve processes to ensure program success. Liaised across departments to identify and resolve issues.

11/2002 - 5/2004

Cingular Wireless

Manager

• Supervised team of customer service representatives (14-16 on average) in an inbound call center environment to meet performance goals. Continuously developed representatives to produce high performance and quality customer interactions. Created an environment that was motivating, while addressing concerns, executing company policies and procedures, and conducting training.

2/2000 - 5/2001

West Teleservices

Manager

• Supervised a team of marketing representatives (35-40 on average) to meet performance goals (SPH, CQ, Turnover) through the use of management skills and performance indicators in an outbound call center environment. Continuously developed MR’s to produce high performance and quality phone calls. Created an environment that was motivating, while addressing MR ‘s concerns, executing company policies and procedures, prepared for shift, and conducted training. Dealt directly with Client Services Manager and Site Director involving a variety of issues ranging from call quality of new programs to the solving of script problems.

2002

Bachelor Degree

Texas Tech University

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