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Online Resumes with "Call Center management"
Customer Service Manager
Resume Summary Small Business owner with an opportunity to sell his business ventures for profit. I possess a wide array of experience including development of personnel, project management, client relations and call center management. Career Highlights Worked in a paired leadership model coordinating efforts with Companies senior management team and BPO agencies. Manage day to day project activities for multiple resources ...
Tags for this Online Resume: Management, Project Methodologies, Customer Relationship Management, Billing, Call Center, Operations Manager, Business Development, Leadership, P&L Accountability, Reporting Tools, Business Process Manager, Outbound, Inbound, Dialer
Plant Manager - 20 Years of Experience - Near 29732
BMW Oversaw and managed over 36 Ready Mix facilities across the Carolinas consisting of more than 500 employees ranging from plant managers, drivers, truck maintenance, plant maintenance, quality control, I.T., human resource, dispatch center, administrative staff, and safety. Shared responsibility with the District manager and Vice President for all strategic decision-making and strategies including: sales, business develo...
Tags for this Online Resume: Bridges, Business Development, Construction, Inventory, Inventory Control, Receivables, Sourcing, Documentation, Training, Training Documentation
Telecomm Specialist - 8 Years of Experience - Near 07062
Profile Accomplished Project Manager, Requirements Analyst, Contact Center Designer, and Trainer, with a strong record of accomplishment supporting numerous large VoIP installations for customers across various industries, including healthcare, government, education and finance. This professional has driven teams and provided individual tailored consultation that included detailed requirements gathering, business assessment...
Tags for this Online Resume: Financial Industry, Contact Center, Management, Project Management, Project Manager, Voice, Voice Over Internet Protocol, Call Center, Call Center Management, DMS, Trainer/Instructor
Sales Manager - 7 Years of Experience - Near 14120
Professional Summary Results-driven Sales Manager with 33 years of progressive experience in operations (call center) management, client relationship management, sales, customer service, and telemarketing in the pharmaceutical industry. Background encompasses: * Developing New Revenue Opportunities * Achieving Business Objectives * Supervising/Motivating/Mentoring Personnel * Providing Operational/Financial Oversight * Esta...
Tags for this Online Resume: Customer Service, Inside Sales, Sales, Business Plan, Recruiting, Sales Training, Training, Advertising, Call Center, Management
Marketing manager - 15 Years of Experience
Areas Of Expertise * Event Logistics & Planning * Program Development * IT Customer Support Specialist * Contract Management * Venue & Facility Management * Project Management * Call Center Management * Training & Supervision * Strategic Planning * Cost Control & Budgeting * Coaching & Mentoring * Talent Management
Tags for this Online Resume: Management, Budget and Finance, Program Management, Help Desk Management, Events and Logisitics, Human Resources, Talent Management, Information Technology, Training and Development
Senior Manager, Functional Excellence - 20 Years of Experience - Near 33713
ACCOMPLISHMENTS * Coach Sales Managers to improve their leadership of sales teams to increase sales, build strong, lasting business relationship thus reducing negative attrition. * Compile and analyze data to target best prospects by geographic region then create sales and marketing plans to achieve sales results. * Manage forecasting and pipelines to accommodate varied sales cycles and lengths for large health organization...
Tags for this Online Resume: Account Management, Consultative Sales, Coaching/Mentoring, Data Analysis, Database Management, Call Center Management, Sr. Divisional Manager, Financial Services, Forecasting, Inside Sales
Manager - 15 Years of Experience - Near 76226
PROFILE OPERATIONS EXECUTIVE Collections/Loss Mitigation - Process Improvement - Performance Management Operations Executive with 15+ years' of creating and leading winning, culture-driven teams to success in production environments such as collections, loss mitigation and customer service. Expertise in performance management, process improvement, and the implementation of productivity-increasing strategies. Recognized for ...
Tags for this Online Resume: Compliance, Management, • Performance Management, Capacity Planning, Planning, Scheduling, Call Center Management, Training, • Collections and Customer Service, • Talent Development, • Cross-functional Collaboration, • Risk and Compliance Control
Customer Service Manager
Areas of Expertise Sales Development Customer ServiceCall Center Management Process Improvement Operations Management P&L Administration Project Management Total Quality Management Training & Development Labor Relations Professional Highlights * Built a Call Center from ground up generating sales of $15.6M in first 8 months of operation * Generated $3.5M in new revenue over four months by establishing a new inbound call cen...
Tags for this Online Resume: P&L, Public Relations, Inside Sales, Sales, Telemarketing, AT&T, Sales Calls, Order Processing, Quality, Coaching, Team Builder
Director - 20 Years of Experience - Near 94806
Tags for this Online Resume: Account Management, Data Processing, Integrate, LMS, Management, Business Analysis, Call Center, Call Center Management, Policies and Procedures, Purchasing
Manager - 7 Years of Experience - Near 76108
SUMMARY Seasoned management professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors. 12 years total Call Center Management experience with excellent phone presence and mannerism and is adaptable to new challenges, multitasking, customs and courtesies. Over twenty years of customer service experience with excellent written and verbal communication and always ...
Tags for this Online Resume: Call Center Manager, Management, Customer Service Manager, Quality Assurance, Supervisor, Vendor Manager, Workforce Management, Training
Customer Service Manager - 14 Years of Experience - Near 85041
HIGHLIGHTS OF QUALIFICATIONS: Accomplished Program Manager / Business Manager and Call Center Management Professional offering over 20 years of successful performance, proven proficiency and accomplishments in: * Senior Benefits Advisement/Consulting - Arizona State Retirement System * Healthcare / (Medicare/Medicaid) Supervisory Experience and general back ground of Appeals & Grievances - US Health Dept. * Project & Busine...
Tags for this Online Resume: Bilingual, Call Center, Customer Service, Training, Cms, Medicare, Insurance, Management, Benefits, ACD
Supply and Operations Manager
Professional Summary Seasoned Manager who excels at streamlining operations to decrease costs and promote organizational efficiency. Versatile and innovative management professional skilled at seeing the "big picture" while still also focusing on the details. Expertise in business development and streamlining processes and systems. Areas of Expertise Client Needs Assessment Contract negotiation Server Support Risk managemen...
Tags for this Online Resume: Desk Top Support, Desktop Computer, Inventory, Payroll, Management, Software, Training, Budgeting, Operating Budget, Project Management
