ACCOMPLISHMENTS * Coach Sales Managers to improve their leadership of sales teams to increase sales, build strong, lasting business relationship thus reducing negative attrition. * Compile and analyze data to target best prospects by geographic region then create sales and marketing plans to achieve sales results. * Manage forecasting and pipelines to accommodate varied sales cycles and lengths for large health organizations. * Created tailored presentations when needed to review with client senior management showing the benefits to their organization when using our services. * Traveled to the client sites to demonstrate statistically the value of using our company to further their business needs. * Increase sales revenue by coaching sales managers on a daily, weekly, and monthly basis. Test and certify that these individuals understand sales materials presented so that they can now teach this information to their sales team staff. * Train Sales Managers to lead call reviews, to create and deliver coaching plans and how to analyze KPIs to improve sales consultant's results. * Orchestrated the splitting of a successful sales program between 2 company sites. Partnered with site trainers to develop classroom settings and training materials needed. Successfully launched the program, trained the teams and made a positive impact on our client and their customers. * Enhanced employee morale through promotion of a team-based competitive work atmosphere. Provided assignments of increased responsibility along with opportunities for additional training and performance incentives that encourage a sense of ownership in the overall operation. * Boosted productivity through development of a number of comprehensive training programs on a variety of products, systems and operations. Created curricula, designed materials and delivered lecture, small group, role play exercises and one-on- one instruction to convey the needed information. * Increased customer satisfaction and sales by creating a scripted call flow format for customer care professionals incorporating use of a consultative dialog. Problem resolution times were decreased significantly as a direct result. * Coordinated the condensation of 2 Tampa locations into 1. Planned the movement of 96 team members while partnering with IT and logistics staff to set up workstations at the 2nd site with minimal disruption to daily production. Successfully made the relocation within billable hours and no drop in client confidence. * Increased sales revenue for the company through analysis of the KPI's for an up sell program. Put in place new procedures that focused client satisfaction, specifically with the decision makers. Appointments became new sales for the company. * Partner with vendors scheduled to rollout a new incentive to representatives on the sales floor. Coordinate the vendor messaging within timeframes required to maintain calling floor productivity. This organized approach has always led to higher levels of excitement and increased sales. * Turned around a program that was struggling with results, multiple changing commissions and absent leadership. Met with team members individually and then with team leaders to align all regarding client expectations and commission needs. The new plan showed increases in sales, client satisfaction and employee morale. * Manage all aspects of a company location including development of marketing plans, recruitment, hiring and training of staff, budgeting, P&L, scheduling work and activities, establishing policies and procedures, procurement, customer service, performance evaluation and motivation of employees. * Turned around a company location that had fallen from its Top Regional Store standing. Met with managers and staff then reassigned employees into their strongest positions. Established new standard operating procedures and realigned towards a proactive team environment. Rebuilt confidence, and promoted superior customer service resulting in new and referral sales.

Highlights:

• Account Management
• Consultative Sales
• Coaching/Mentoring
• Data Analysis
• Database Management
• Call Center Management
• Sr. Divisional Manager
• Financial Services
• Forecasting
• Inside Sales