SUMMARY Seasoned management professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors. 12 years total Call Center Management experience with excellent phone presence and mannerism and is adaptable to new challenges, multitasking, customs and courtesies. Over twenty years of customer service experience with excellent written and verbal communication and always eager to learn new things.

Highlights:

• Call Center Manager
• Management
• Customer Service Manager
• Quality Assurance
• Supervisor
• Vendor Manager
• Workforce Management
• Training