Areas of Expertise Sales Development Customer ServiceCall Center Management Process Improvement Operations Management P&L Administration Project Management Total Quality Management Training & Development Labor Relations Professional Highlights * Built a Call Center from ground up generating sales of $15.6M in first 8 months of operation * Generated $3.5M in new revenue over four months by establishing a new inbound call center * Restructured a team of 120 customer service agents into commissioned sales agents * Oversaw a team of sales professionals that achieved the highest quota in the nation for three years. * Trained newly hired sales agents to become revenue producing within 2 months. This involved monitoring sales calls and coaching on team and individual levels. Served as sales trainer for a 7 state region * Created training curriculum based on identified needs. Delivered training packages on a regional & national basis. * Reduced order processing time 77% by leading a multi-functional project team which changed process, negotiated changes in offers and implemented new on-line systems. * Served as the chairman of an Eastern region council responsible for developing and enforcing policies for a 15-state sales operation. * Ensured order quality for a customer base of 3,500,000 people by implementing daily, weekly, and monthly reporting. * Reduced breakage by 77% over three years, resulting in revenue recovery of $108M+ * Consolidated 1,850 billing accounts into one, improving collections by 82%. Career Track

Highlights:

• P&L
• Public Relations
• Inside Sales
• Sales
• Telemarketing
• AT&T
• Sales Calls
• Order Processing
• Quality
• Coaching
• Team Builder