Resume Summary Small Business owner with an opportunity to sell his business ventures for profit. I possess a wide array of experience including development of personnel, project management, client relations and call center management. Career Highlights Worked in a paired leadership model coordinating efforts with Companies senior management team and BPO agencies. Manage day to day project activities for multiple resources including workforce, training, and IT. Strategies for coordination include Business Process Management tools (control charts, Pareto, flow charts, CTQ] Manage delivery from multiple capability teams. Primarily responsible to develop, implement, and monitor strategies to drive continued business development growth through the addition of new services, product ramp up, maintenance, and ongoing maturation of each assigned Contract.

Highlights:

• Management
• Project Methodologies
• Customer Relationship Management
• Billing
• Call Center
• Operations Manager
• Business Development
• Leadership
• P&L Accountability
• Reporting Tools
• Business Process Manager
• Outbound
• Inbound
• Dialer