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Online Resumes with " Business Process Outsourcing "
Manager - 19 Years of Experience - Near 45231
Equipped with over 19 years of comprehensive management experience involving business process outsourcing. Possessing sophisticated leadership and communication skills gained through extensive customer service/workforce management involvement. Charged by a fast paced, team-oriented work environment derived from the pleasure of achieving financial and business goals. Motivated to aid organizational growth and striving to ach...
Tags for this Online Resume: Cincinnati, Customer Service Manager, Contact Center Manager, Contact Center Supervisor, Professional, Manager, Floor Manager
Chief Information Officer - 25 Years of Experience - Governance, BI, Consulting Principal, BI, Healthcare, Engagement Manager, Project and Program Management
Desire for a position in a fast pace company where I can have an impact as an Executive or Delivery Consultant. I wish to leverage my background crosses multiple industries and ranging in size from VC start up to Fortune 10. I love to work with peers, managers and partners to develop solutions, technology, process nd people.
Ideal Companies: Ernst & Young, Dell Enterprise, Deloitte, GE Healthcare, Xerox, Fidelity
Tags for this Online Resume: CIO, RCM, Consulting, BI and Analytics, Application Development, GE Healthcare, Healthcare Technology, Business Intelligence, Practice Management Systems (PMS), EMRs, Enterprise Governance, Data Governance, CMMi, SAS-70, SSAE-19, ASP, Call Center, Accountable Care Organization, Executive Presentations, Software Development, Business Process Outsourcing, ITO, Outsourcing, Strategy, Process Engineering, Technology Management, Project Management, Program Management, Data Quality, Data Security, BI Management, Systems Integration, Healthcare Analytics, Claims Adjudication, Insurance Industry, Property and Casaulty, Life and Health, Healthcare Systems, CTI, Service Management, Engagement Management, Budget > $100M, Technology Standards
Manager - 15 Years of Experience - Near 33897
As a Health Care Business Administrator I have over 15 years and a successful track record in health management operation related to the health services organization and community multi specialties practices, and health plan/ insurance industry HMO, MAO, MCO, PPO, TPA, including billing cycle for Medicare, Medicaid, Commercial for Hospital, ASC, MOS, PPO/Multi Specialty primary function; I have well rounded skills set acqui...
Senior Manager for Client Services
PROFILE â?¢ A dedicated professional with 20+ years combined experience as a client services/account manager in customer service, insurance and advertising environments. â?¢ Thirteen years experience in customer service, call center operations, business process outsourcing (BPO). â?¢ Self-starter manager and a team player with experience in leadership, management, team management (people development, succession planning), ...
Ideal Companies: Fortune 500 companies
Tags for this Online Resume: Profit and Loss, Team Leadership / Motivation, Process Improvement, Account / Territory Management, Customer Service, Performance Management, Financial Management, Coaching, Workforce, Service Level Agreements, Continuous Process Improvement, Change Management, Quality Monitoring, Disaster Recovery Testing, Vendor Management, Project Management
Customer Service Professional
I have a proven history of effectively leading others to achieve service excellence within the banking and retail apparel industries. In previous positions, I’ve planned and implemented scalable call centers and poised them for growth and increased revenue. My key strengths are in organizing, quality output, leadership, mentoring, common sense decision making, practical problem solving, effective interaction and collaborati...
Tags for this Online Resume: Benchmarking performance, develop KPIs, implementing best practices, measuring performance, Microsoft Office Word Excel, managing department budgets, managing staff performance, Implementing new customer channels, Building a contact center, Developing sales goals, First Contact Resolution, department procedures
Seasoned Assitant Vice President - 15 Years of Experience
Seasoned AVP dedicated to bring organizations to the next phase of growth and development. Diligent and motivated to improve processes, streamline operations and increase revenue
Ideal Companies: Adobe, Apple, Microsoft, Oracle, Hewlett Packard, Yahoo, Google, IBM, Symantec, Facebook, Amazon.com INC, Dell Inc, General Electric, Raytheon, US Bank, Merrill Lynch, Deloitte, PNC Bank, Charles Schwab, Capital One, JP Morgan, Chase, Bank of America, Fidelity Investments, HSBC Bank, American Express
Tags for this Online Resume: Project Management, Project Planning, Project Development, Customer Relations Specialist, Process Improvement, Quality Assurance, Quality Control, Results-Oriented, Risk Management, Human Resources Management, Performance Measurement, Startups, Turnarounds, Cost Reduction Strategies, Strategic Planning, Workflow Planning, Finance Background, Financing, Employee Relations, Sales, Leadership, Natural Leader, Delegation, River Forest, Illinois, 60305, Vice President, Assistant Vice President, VP, AVP, Chicago, Oak Park, Business Development, Performance optimization, New Business Development, Budgeting, Finance, Corporate administration, World class organization, Crisis management, Organizational Leadership, Profitability improvement, Multi-site operations, Joint Ventures, Alliances, Consensus building, Consensus Teaming, Decision-Making, Benchmarking, Best Practices
Global Project and Change Management ★ BPO Expert 15yrs ★ Remote Vendor Mgmt ★ Director of Operations
As global service standards continue to rise, international companies need creative solutions, effective change management, and smart processes in order to grow. I am a seasoned, results-driven professional who helps companies maximize productivity and profits. With over 19 years of combined experience in the US, Caribbean, and Latin American markets. Specifically working in Call Center Operations, Business Process Outso...
Ideal Companies: Microsoft, JPMorgan Chase, Adidas, KPMG, Sitel
Tags for this Online Resume: change, project, management, strategy, improvement, organizational, transformation, scope, Process, initiating, director, implement, excel, six sigma, prosci, pmp, cmp, project management institue, adkar, outsourcing, consulting, consultant, operations, global, travel, client servces, vendor, call center, contact center, sourcing, BPO, strategic, compliance, planning, risk, stakeholder, telecommunications, client, financial, near shore, program, portfoio, pmi, presentation, commnuication, remote, international, performance, powerpoint
Global Channel & Alliances Director - 16 yrs + experience_ Florida
My professional journey began over 20 plus years ago and has been exclusively focused on Human Capital Management. I have held senior level HR leadership, outsourcing executive and transformation roles that create a truly multi-faceted foundation from which I deliver value to my clients. Success means partnering with clients to design, build, and operate new ways of working for Human Resources. Myself and my teams bring cr...
Tags for this Online Resume: Outsourcing, sales leader, channel sales, Business intelligence, dashboards, managment
Executive Vice President - 20 Years of Experience - Near 35242
Summary An enterprising and forward-thinking top operations Leader, with a successful record of accomplishment in the financial services industry. As a highly skilled leader, possesses proven expertise in building and coaching high-performance teams. A visionary producer, who initiates strategies to improve business processes and enhance the customer's experience, ensuring the achievement of established objectives and the d...
Tags for this Online Resume: Equity, Forecasting, Voice, ACD, Automatic Call Distribution, Business Intelligence, Process Improvements, Retail, Management, Services, customer service, collections, customer experiance, leadership development, associate engagment, risk management
Project Manager
Corporation Type
Tags for this Online Resume: Program Management Office (PMO), Professional Services, Strategic Initiatives, Information Technology, SDLC, Senior Program Manager, Six Sigma, Data Warehouse, Organizational Change Management (OCM), Agile, Business Process Improvement, I.T. Governance, I.T. Transformation & Improvement, SCRUM, Mergers & Acquisitions, SaaS, Cloud Computing, ERP, Business Intelligence (BI), Business Process Outsourcing (BPO), Consulting Services
Sales Manager - 2 Years of Experience - Near 64157
CAREER SUMMARY: *26 Years Customer Service Experience *18 Years Account Management/E-Commerce *18 Years B2B Sales *5 Years Retail Sales/Management *2 Years Inside Sales Experience *1 Year Purchasing Experience Flexible & Inside Sales Relationship Adaptable Building Organized Business Account Personal Sales Management Retail Sales
Tags for this Online Resume: Account Management, B2B, Business Process Outsourcing, Inventory, Inside Sales, Sales, e-commerce, rebate, Senior Account Manager, Customer Service, Key Account Manager, Data Management, Quality Assurance, EDI
Organizational Development Specialist - 20 Years of Experience - Near 32804
Areas of Expertise * Strategic Planning * Program Management * Design Thinking * HR Process Improvement * Team Development * Instructional Design * Client Relationships * Performance Management * Change Management * Presentation Delivery * Coaching/Mentoring * MBTI/Social Styles Recent Corporate Impact * A positive change in CCI (Contract Controllable Income) of +240bps compared to ODE (Original Deal Economics) on projects ...
Tags for this Online Resume: Leadership, Leadership Development, Underwriting, Insurance, Underwriter, Budget Control, Budgeting, Business Analysis, Capacity Planning, Corporate Accounts
