Help Desk Specialist Career Research and Resources
Consolidated Aluminum
Supervised the production of aluminum products
Avg. Salary: $0 · Company Rank: Not Available
Pemberton Township Board of Education
• Managed 3-year $100K a year STAR-W grant project to increase technology skills for 3rd, 4th, and 5th graders by creating an in-house publishing company to produce a quarterly magazine, newsletter, and e-zine. • Direct professional IT development for teachers and students continuously. • Created Professional Development videos for district level use. • Instrumental in creation of school’s first website that facilitate...
Avg. Salary: $500,000 · Company Rank: Not Available
ITXC Corporation
• Collaborated with Vice President and a programmer as project manager to create automated Provisioning Database customized for company’s specific needs. • Coordinated rollout of lighting and wiring for network and phone connectivity to support high-end servers at brand new company building. • Led team in turning up Tier 1 quality T1’s, DS3’s, and E1’s. • Developed lasting business relationships as Provisioning Superviso...
Avg. Salary: $500,000 · Company Rank: Not Available
Road Runner Sports
Started as a Sr. Data Processing Operator and over the next four years was promoted three times, first to Help Desk Coordinator, then to Technical Support Technician and finally to Help Desk Supervisor, where I was responsible for the Help Desk Administration, hardware support including setup, testing, upgrading, troubleshooting and deploying a variety of systems and hardware components. Specific duties consist of creation...
Avg. Salary: $52,000 · Company Rank: Not Available
Ernst & Young
Field incoming help requests from end users via telephone to the National Help Desk. Record, track and document the help desk request problem-solving process, including all successful and escalated decisions made and actions taken, through to final resolution in Remedy. Route tickets to the correct department and personnel. Troubleshoot basic trouble with software program Groove and GAMx. Troubleshoot user access problems t...
Avg. Salary: $35,000 · Company Rank: Not Available
First Horizon Home Loans
Field incoming help request from end users via telephone and e-mail to the Technical Assistance Center. Recorded, tracked, and documented the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution in Service Center ticketing. Route tickets to the correct department and personnel. Troubleshoot basic pc troubles with personnel calling...
Avg. Salary: $35,000 · Company Rank: Not Available
T-Mobile
Troubleshooting Cell phones and resetting account user access. Utilize exceptional listening and communication skills to trouble-shoot and solve client concerns and questions to promote strong client assistance. Assist Customer's with T-mobile.com questions and password resets. Utilize knowledge of T-Mobile equipment and tools to trouble-shoot problems with customer over phone and remotely. Remedy ticketing system was incor...
Avg. Salary: $35,000 · Company Rank: Not Available
Avaya
Mainly responsible for supporting Call Management Systems, Intuity Voicemail, Definity, Prologix, Legend, Merlin and Partner telecommunication systems. Utilized knowledge of Windows 98, 2000 and XP to support Avaya applications on customer provided PCs. Expedited callers request to help meet and/or exceed SLAs. Utilize knowledge of Avaya telecommunication equipment and tools to trouble-shoot problems with remote access port...
Avg. Salary: $35,000 · Company Rank: Not Available
Expression Technologies
Help Desk, Technical Support Specialist, Trainer, Installation Tech *Plan and implement on site and remote installations of hardware and software for POS, Inventory Management, and Accounting Bridge systems *1st and 2nd Tier Help Desk; including correcting basic to complex problems using remote connection software and websites as well as Terminal Server; bug identifying, logging, and reporting; tracking and reporting on all...
Avg. Salary: $42,000 · Company Rank: Not Available
Burial Finance Inc
Company Starter, General Manager, Loan Officer, Office Specialist *New company relied on me as the only employee to get the business up and running in all aspects *Chose, purchased, configured company’s software and hardware package, ran business from ground up *Made the business self-reliant through available technologies to the point that the owner could run it himself without major assistance
Avg. Salary: $42,000 · Company Rank: Not Available
