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Ernst & Young Work Values
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Daily Duties at Ernst & Young:
Field incoming help requests from end users via telephone to the National Help Desk. Record, track and document the help desk request problem-solving process, including all successful and escalated decisions made and actions taken, through to final resolution in Remedy. Route tickets to the correct department and personnel. Troubleshoot basic trouble with software program Groove and GAMx. Troubleshoot user access problems to My EYOnline.com. Troubleshoot errors and technical problems for GTAC. Troubleshoot basic trouble with Dell laptops. Troubleshoot basic trouble with eDocs. Monitor open tickets in personal queue. First point of contact for installation of updates for software programs Groove and GAMx. Remotely access customer PCs using Timbuktu Pro and Sametime meeting to troubleshoot problems with eDocs, GAMx, Groove, GTAC, and Dell laptops. Expedited callers request to help meet and/or exceed SLAs.
What they like about Ernst & Young:
Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.
Tags
help desk, computer, telephony, Denver, Technical Support, Windows, Windows, Microsoft, Documentation, Microsoft Windows 7, Spiceworks, Telephony
Skills
P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Troubleshooting, Microsoft, Documentation, Microsoft Windows 7
Information about Ernst & Young
Company Rank: Not Available
Average length of employment : 2 years
Average salary of employees: $35,000
These are some of the questions we asked our climbers about their experiences with Ernst & Young:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
