Help Desk Specialist Career Research and Resources
Safe Auto Insurance Co.
• Support end users both locally and remotely. • Configure and place desktop PC’s and laptops, monitors, keyboards mice and scanners. • Maintain network connected printers. • Instrumental in decision to purchase Issue Tracking Software to save company time and money. • Train and assist fellow technicians in their job functions.
Avg. Salary: $40,000 · Company Rank: Not Available
Cincinnati Bell Tech Solutions/GEAE
• Conducted a survey of in-house computers and phones
Avg. Salary: $0 · Company Rank: Not Available
U S Filter
• Provided first level support for 600 end users • Answered helpdesk calls • Logged all calls into Remedy • Responded by emails • Supported Nortel extranet access client • Troubleshooted hardware and software applications • Mapped network drives and printers • Supported Microsoft Office, Outlook, Internet Explorer • Provided support for Windows 95, Windows 98 and Windows 2000
Avg. Salary: $0 · Company Rank: Not Available
IBM at Lucent Technologies
• Provided technical support for 4000 end-users • Provided for hardware and software support at the end-users deskside • Backup data, Internet Explorer favorites, Netscape bookmarks onto the end-users network drive • Installed Windows NT 4.0, Windows 2000 and configure end-users desktop and notebook computers • Mapped end-users network drives and printers • Installed, configure MS Exchange, Outlook 98, Outlook 2000 and Nets...
Avg. Salary: $0 · Company Rank: Not Available
Raytheon Systems Company
• Provided technical support for 1000 end-users at there desk and over the phone • Ghost hard drives, backup end-users data onto the users network drive, Deployed PC’s • Installed software using Novell WinInstall from the network • Software supported included MS Office 97, Acrobat Reader 4.0, Netscape 4.51, Lotus Notes 4.5, Novell Client 32, Windows 95, Windows NT 4.0, Novell 4.11 • Installed and troubleshoot peripherals s...
Avg. Salary: $0 · Company Rank: Not Available
Department of Education
• Provided technical assistance for 500 end-users • Optimized hardware and software performance within the agency by installing, configuring, diagnosing, and repairing PC’s on an ongoing basis • Software supported included MS Office 97, Outlook, Netscape, Internet Explorer, Windows 95 and Windows 98 • Performed PC moves for the end-users, connected the PC’s to the network, installed printer drivers and set up ...
Avg. Salary: $0 · Company Rank: Not Available
Midwest Health Management
Support and maintain all the onsite systems, as well as support 35 remote facilities, as well as all the employees that worked at those facilities.
Avg. Salary: $32,000 · Company Rank: Not Available
Robert Half Technology Consultant for ArcSight
• Responsible for assisting, acquiring and direction of all helpdesk ticket using RT system. • Support the implementation of SOX compliance by making sure all users were up to date. • As well as setting up phone accounts using Nortel Works and Nortel Call Pilot. • I created numerous amounts of Window, Linux, and MAC images along with configuring and supporting to all Dell 2650 – 2950 Servers using Cent OS, Windows 2003 ser...
Avg. Salary: $60,000 · Company Rank: Not Available
VAAB International, Inc.,
Network--connection, installation and maintenance, routine system management, on-call problem solution.
Avg. Salary: $200 · Company Rank: Not Available
Wilson Boulevard Christian Church
Recording Sunday Service, editing the phonogram for radio broadcasting based on computer software.
Avg. Salary: $200 · Company Rank: Not Available
