Help Desk Specialist Career Research and Resources
Best Buy Inc.
Diagnose customers hardware and software computer issues. Create Submet tickets
Avg. Salary: $1,600 · Company Rank: Not Available
Modis
Duties included Off and On Site Service Technician diagnosing and resolving TCP/IP Nework, and hard computer desktop, laptop and printer issues.
Avg. Salary: $1,600 · Company Rank: Not Available
Unisys Inc.
Duties included Off and On Site Service Technician diagnosing and resolving TCP/IP Nework, and hard computer desktop, laptop and printer issues.
Avg. Salary: $1,600 · Company Rank: Not Available
Teleperformance U.S.A.
Provided Troubleshooting over phone for Sprint cell phones P.D.A.s and sprint mobile broadband cards. Used online troubleshooting tools such as log-me-in rescue remote control program to remotely troubleshoot and fix customers broadband cards. Used SVIEW and C.S.M Customer Support Management programs for customer support for sprint customers and Blackberry admin tools. Used T.P. Host and Soft phone for call management.
Avg. Salary: $25,000 · Company Rank: Not Available
Systemax Computer Manufacturer
End of line quality control check for computers being built on assembly line. Ran diagnostic software to check and fix any problems before shipping to customers as the computers came off the line. Assisted in assembly of computers to specification. Packaged and prepared computers for shipment.
Avg. Salary: $25,000 · Company Rank: Not Available
Northrop Grumman
Provided Network and Desktop support to include troubleshooting and repairing network problems from router/switch all the way to the desktop computer. Used Ticket tracking system Called Remedy to track trouble calls and resolve tickets. Remote troubleshooting tools such as Dame ware, PC Anywhere, and SMS to fix desktop hardware and software related problems and manage inventory for over 5,000 customers to tier 2 level at W...
Avg. Salary: $25,000 · Company Rank: Not Available
Litton PRC
Provide tier 2 level support for Network and Desktop support for over 5000 employees at Wright Patterson A.F.B. Ohio. Troubleshoot and repair desktop hardware and software problems, installs, configures and operates client/server services/devices. Configured and installed O/S and Microsoft Office software using Imaging software such as Ghost and Image cast. Configured, installed and troubleshot a variety of software a...
Avg. Salary: $25,000 · Company Rank: Not Available
Midwest Generation
Answering calls,emails and assisting users with software applications, and hardware,ie dektops,laptops, and configuring PDA's
Avg. Salary: $40,000 · Company Rank: Not Available
Taxworks Software
Supported Taxworks 2006 – 2008 software versions; including installation problems, software defects, Tax form questions, usability issues, and answered questions about the product.
Avg. Salary: $0 · Company Rank: Not Available
Solera Networks
Supported all aspects of manufacturing and operations activities and served as an interface between Solera Networks’ Operations, Engineering teams and the box manufacturer. Created MPI documentation for procedures on installing the Solera Networks Appliance’s Operating System and hardware configuration. Created BASH shell scripts for automating set up and testing steps. Built and configured a PXE server on Fedora 8. Work wi...
Avg. Salary: $0 · Company Rank: Not Available
