Help Desk Specialist Career Research and Resources
JPM Chase Bank
Supervise 10 Technicians ensuring that assignments are done and escalating unresolved issues in a 24/7 operation environment supporting internal clients for ATM software, hardware. Back-up to Managers and Supervisors of Retail, Credit Card and Security Help Desks. Monitor and maintain maximum ATM availability for all locations, including Northeast, Texas, Virgin Islands, California using Gasper, Tandem, SMART data systems...
Avg. Salary: $73,000 · Company Rank: Not Available
JPM Chase Bank
Supervised 6 Console Operators and 6 Auto Patrols in a 24/7 operation that monitored all Bank and remote sites in the New York Tri-State area. Monitored additional corporate alarm systems. Monitored and supervised 7 alarm systems for all sites in the Northeast & Texas areas. Provided Security records and monitored information to investigation departments. Programmed Security System providing support for cash and hardwar...
Avg. Salary: $73,000 · Company Rank: Not Available
JPM Chase Bank
Monitored and responded to various proprietary alarms received on the DSTS system. Dispatched Auto Patrol to all branches/remote sites in response to an alarm or customer safety issues. Monitored branches and remote sites on both the Telesite and Presearch systems. Monitored alarms on both the Radionics and DBN-DBU back-up system. Conducted monthly and quarterly branch alarm tests. Experience performing security screen...
Avg. Salary: $73,000 · Company Rank: Not Available
Denver Newspaper Agency
With full responsibility for the productivity and profitability of the Client Services department, my actions touched on virtually every aspect of IT operations at the Denver Newspaper Agency. PROFILE_______________________ * Proficient in PC Imaging and desktop builds * Skilled in troubleshooting network and telephony issues * Administer and deploy software in a Enterprise environment * Liaison between IT and ...
Avg. Salary: $65,000 · Company Rank: Not Available
Denver Newspaper Agency
Daily Tier1-3 helpdesk duties which includes answering calls to the helpdesk. Managed and deployed monthly window critical updates using third party software to client workstations at Broadway and printing plant locations.
Avg. Salary: $65,000 · Company Rank: Not Available
Denver Newspaper Agency
Monitor hardware, software and application subsystems activities for the Business and Circulation departments. Verify the timeliness and successful completion of AM/PM jobs, backup processes and the printing of production reports.
Avg. Salary: $65,000 · Company Rank: Not Available
Denver Newspaper Agency
Develop strategies designed to increase single copy circulation, retail outlet sales, and hotel participants and branding presence. Oversee public relations, marketing initiatives and sales promotions, and enhance product display and availability. Instituted an innovative delivery program to local hotels resulting in a 6,000% increase in related net circulation. Manage hotel contract help, monitor delivery service quality, ...
Avg. Salary: $65,000 · Company Rank: Not Available
St. Catherine's Hospital
Run and distribute nursing reports. Print out billing statements, AP and Payroll checks. Respond to tech needs during off hours. Complete daily, weekly and monthly backups.
Avg. Salary: $45,000 · Company Rank: 4.0 out of 5
Alcoa, Inc
Responsible for troubleshooting hardware, software, network and PC troubleshooting. Handled different areas of the facility, including periodic off-site hours on on-call support which was recognized by the organization. Handled out sources in the Midwest Region remotely as well as local support such as the Barberton area. Refreshed PC's and maintained Asset Management throughout the facility. Escalated issues as needed and ...
Avg. Salary: $50,000 · Company Rank: Not Available
Alcoa, Inc
Responsible for installing, troubleshoot and repairing HP5SI Laserjet, HP4SI Laserjet printers, Zebra Barcode printers.
Avg. Salary: $50,000 · Company Rank: Not Available