Help Desk Specialist Career Research and Resources
Jackson Hospital & Clinic
Installed, maintained and supported a 700 plus node Novell/Microsoft network. Provided maintenance and support of various operating system platforms including Microsoft Windows NT, 2000, 2003, and XP. Monitored network operation and 70 servers. Developed standards for PCs and the network. Maintained 6500, 4500, and 2900 series Cisco router/switches, PIX firewalls, and VPN concentrators. Responsible for all technology resea...
Avg. Salary: $40,000 · Company Rank: Not Available
US Naval Reserve
Leading Patty Officer of Naval Cargo Handling Battalion -12 Surface Co Alpha report to Commanding Officer in Charge; Provide technical support to deployed air, sea and shore units. Technical Control Supervisor responsible to the Communication Watch Officer. Directly supervise and train all personnel assigned to technical and transmitter room spaces. Establish and maintain required circuits and initiate action to restore or ...
Avg. Salary: $40,000 · Company Rank: Not Available
CompuCom Solutions
•Hardware Support - Supported, maintained and repaired 15000+ pieces of equipment including IBM desktops, IBM laptops, and HP printers. -Managed hardware ordering system. -Completely documented and improved the hardware procedures, including analyzing, ordering, receiving, and deploying equipment. •Helpdesk Support - Responsible for all off-site customers including helpdesk support and hardware replacements •Data Sup...
Avg. Salary: $47,500 · Company Rank: Not Available
GE IT Solutions
•Tablet Support - Organized tablet deployment project. Maintained all NEC, HP and Motion Computing tablets. Created and updated all tablet PC's Images. Trained all new tablet clients with basic tablet usage. •Off-site Support - Responsible for all off- site quarterly conference cyber cafe. Setup and maintained cyber cafe equipment. Maintained link (VPN or T1 line) between cyber cafe and headquarters. Helped all clients wi...
Avg. Salary: $47,500 · Company Rank: Not Available
GE IT Solutions
•Desk-side Support - Supported 1000+ users in a Windows 2000 / Novell environment. Documented and communicated any procedures that would improve troubleshooting techniques. •Hardware Support - Maintained 8000 pieces of equipment including Dell desktops, IBM laptops, and HP and Lexmark printers. •Deployment Support - Tested, improved, and applied all deployment procedures for all new users. •Migration Project - Converted...
Avg. Salary: $47,500 · Company Rank: Not Available
GE IT Solutions
•Desk-side Support - Supported 1000+ users in a Windows 2000 / Novell environment. •Hardware Support -Maintained Compaq desktops and HP printers. Ordered all equipment to help maintained all users.
Avg. Salary: $47,500 · Company Rank: Not Available
Lehman Brothers
•Desk-side Support - Supported a 1200+ user base in a Windows NT / Novell Environment. •Hardware Support - Maintained, installed and supported HP network printers, third party application, and all workstations on site.
Avg. Salary: $47,500 · Company Rank: Not Available
Ad/Sat Inc.
•Desk-side Support - Supported 50+ users in all daily technical needs. •Hardware Support - Responsible for all computer equipment on site. Maintained and repaired all printers on site.
Avg. Salary: $47,500 · Company Rank: Not Available
MTM Technologies
Manage 24 / 7 National Help Desk Support Center operation and personnel in support of our client's desktop/computer/voice/data/video/network systems and business applications; lead future development, enhancements and maintenance of call management/tracking systems and operating procedures. Responsible for operational leadership, enhancements and the overall performance of MTM’s National Help Desk operation. • Leadin...
Avg. Salary: $80,000 · Company Rank: Not Available
Access Group Inc.
Responsible for operational leadership, enhancements and the overall performance of the company’s IT Help Desk operation. This includes all Desktop Support Services, Application deployment and Disaster Recovery. Strong focus on process improvement through ITIL best practices delivering quality customer and timely support to the entire internal staff and the external sales force. • Manages and prioritizes Help Desk ac...
Avg. Salary: $80,000 · Company Rank: Not Available
