Help Desk Specialist Career Research and Resources
EDS, an HP Company
desk side support for both hardware and software - 245 users asset management for leased hardware for the users in the Plano, TX office (95 users) cell phone management for executives - ordered phones, handled setups and configurations to include setup of email applications backup administrative assistants covering executive's phones, handing their calendars, arranging meetings
Avg. Salary: $65,000 · Company Rank: Not Available
EDS, an HP Company
day to day executive support - hardware and software Desk side support/reducing employee downtime resulting in more productivity and less stress for the users Backup administrative assistant to EHRO executives SOXA audits of leased equipment SOXA audits of cell phone usage Audits of land line telephones - responsible for phone add/change/moves/removals
Avg. Salary: $65,000 · Company Rank: Not Available
EDS, an HP Company
Novell LAN – administrator - 1 server, 185 users (99% uptime) Remedy Administrator –2 SUN servers, designed and built screens, trained users for POS help desk Designed and maintained original database for 3500 + MPACT ATM machines Managed DES/MAC encryption project for the 3500+ ATMs - resulting in an award of a week in Tahoe at the company owned lakeside cabin.
Avg. Salary: $65,000 · Company Rank: 4.0 out of 5
United States Navy
Manage and train personal on the upkeep of 12 F/A-18 Super Hornet aircraft. I am the network Administrator for the Mt.Olive Baptist Church In Virginia Beach,Va.
Avg. Salary: $39,000 · Company Rank: Not Available
Wyeth Pharmaceuticals
• First hand contact to end-users via phone and also desktop support • Supported Windows 2000 and XP, Ms Office XP, Outlook 2000 and XP • Logging all calls to the helpdesk using HP Service Center software providing regular feedback to the users on progress of the provision of solution • Installed and Configured VPN client to enable remote users to access the network • Installed and troubleshoot local and network pri...
Avg. Salary: $31,000 · Company Rank: Not Available
Camden Office Supplies
• Receiving calls from clients that are having hardware issues • Troubleshooting and scheduling visits from technicians to clients’ premises • Escalating issues that are beyond our tier • Informing first time clients of the quality of our products, managing discounts and orders over the phone • Handling bill payments through the credit card systems and issuing confirmation numbers
Avg. Salary: $31,000 · Company Rank: Not Available
Dayport
Windows 2003 Server/Vista/XP Support. Supported company software, and Server appliances relating to video capture and streaming. Created technical documentation for resolution procedures. First call resolution percentage 96%.
Avg. Salary: $41,000 · Company Rank: Not Available
Business Solutions Group (Inc)
Provided second tier support for hardware and software issues. Created images for workstations and laptops. Hardware Compatibility testing. VMWare Software Compatibility Testing. Intermediate Active Directory Administration. Server backups via tape.
Avg. Salary: $41,000 · Company Rank: Not Available
Teksystems
Provided support to customer issues via the telephone and remote desktop. Intermediate AS400 user management.
Avg. Salary: $41,000 · Company Rank: Not Available
Prairie Lakes Internet
Installed hardware and software for Mac’s and PCs. Provided technical support for Internet users via telephone.
Avg. Salary: $41,000 · Company Rank: Not Available
