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First Horizon Home Loans Work Values

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Daily Duties at First Horizon Home Loans:

Field incoming help request from end users via telephone and e-mail to the Technical Assistance Center. Recorded, tracked, and documented the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution in Service Center ticketing. Route tickets to the correct department and personnel. Troubleshoot basic pc troubles with personnel calling into the Helpdesk using the tool Net Meeting. Use Active Directory to reset and check user accounts. Use password lock tool to unlock passwords. Reset passwords for in house applications. Help personnel with questions on System Access requests. Monitor open tickets in personal queue. Reset printers in printer queues. Answer basic questions on software used by the users. Help clients with mainframe applications Host, TMO, and E-time. Field incoming help request from outside mortgage brokers to resolve problems with the Pronto application.


What they like about First Horizon Home Loans:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.



Information about First Horizon Home Loans


Company Rank: Not Available

Average length of employment : 0 years

Average salary of employees: $35,000

These are some of the questions we asked our climbers about their experiences with First Horizon Home Loans:

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Were your performance expectations clearly communicated?

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Were you recognized for meeting or exceeding expectations?

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Did you feel like your personal contribution was important?

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Was your career path clearly outlined and discussed?

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I would recommend this as a place of employment.
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I believe in the purpose of this organization.
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I would work for this organization again.
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I feel employees are fairly compensated.
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