Browse Career Research in Human Resources
Human Resources Career Research
ATI Enterprises (ATI Schools and Colleges)
Hired as the company’s first-ever HR leader and tasked with building HR department capable of supporting a unique talent base; within first 6 months, wrote new employee handbook, updated on-boarding process, ensuring new hires were working at full value within their first 30 days. Administer annual HR budget of nearly $1M; control the purchasing of $11M+ in healthcare offerings for employees annually. Respond quickly ...
Avg. Salary: $110,000 · Company Rank: 2.0 out of 5
American Home Shield, ServiceMaster Co.
Human Resource professional with extensive experience designing scalable performance based workforce strategies that link people with business strategy. Demonstrated success with traditional and technology based human resource solutions in a startup environment. Expertise in human resource talent management practices. Collaborative and effective at building relationships required for execution excellence.
Avg. Salary: $175,000 · Company Rank: Not Available
EDT Learning, Inc.
Supported all aspects of product and service delivery including, software deployment, account management, professional services and user/technical support for startup HRIS software provider. Also responsible for sales support including, proposal development, pricing development, return on investment calculation and product features
Avg. Salary: $175,000 · Company Rank: Not Available
KPMG Consulting, CRM Practice
Member of project teams that scoped, designed, developed and delivered customer relationship management software solutions for contact center operations. Responsible for business requirement documentation and process mapping used to program software interface. Designed learning content and delivered training for clients’ deployment of contact center CRM software.
Avg. Salary: $175,000 · Company Rank: Not Available
PLANETRX.COM
Member of management start up team for B2C dot com start up. Responsible for developing and delivering training and quality assurance solutions that supported customer service policies and operation for PlanetRx.com and its third party vendors.
Avg. Salary: $175,000 · Company Rank: Not Available
Verizon Wireless
•Created High Potential Learning & Development Programs. •Selected external speakers, assessment and development planning, identifying rotation assignments, experiential learning, action learning experiences, peer-to-peer coaching, mentoring and capstone project assignments •Prepared reporting to senior management advising of statistics, progress on goals, issues/concerns and any other pertinent information. .Design, dev...
Avg. Salary: $95,000 · Company Rank: Not Available
Verizon Wireless
Manage, coach, develop, train and manage three team s of up to 100-150 customer service representatives along with 24 training assistants through 12 weeks training cycle per class with the goal of ensuring optimal productivity and quality customer satisfaction. Perform call monitoring and analysis for Customer Service Representatives provide direct feedback regarding call handling behaviors that are observed during monitor...
Avg. Salary: $95,000 · Company Rank: Not Available
Verizon Wireless
Analyze, research and resolve billing and account maintenance issues, pricing & equipment inquiries, re-rates, claims, and adjustments. •Support and assist team members with resolving customer/sales issues. •Execute multi-line price plan analysis upon request. •Be Customer Service single point of contact for specified Major Accounts and accountable for resolving all billing issues. •Maintain churn and save statistics an...
Avg. Salary: $95,000 · Company Rank: Not Available
Verizon Wireless
Researched and resolved customer service questions, inquiries, requests and problems in an accurate, timely(7-10 response per hour) and empathetic manner via email. •Provides a high level of customer service in accordance with policies and guidelines. Takes ownership of customer concerns and strives to be the primary connection between the customer and our organization. •Process customer equipment and price plans orde...
Avg. Salary: $95,000 · Company Rank: Not Available
Verizon Wireless
Provide exceptional customer service for internal and external voice and data customers. Evaluate customers concerns and resolve problems to customer satisfaction. Demonstrates and practices regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this function. Follows up with customer to ensure first call resolution and achieve and deliver 100% customer sati...
Avg. Salary: $95,000 · Company Rank: Not Available
