CV, Curriculum Vitae and Online Resumes Search

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Online Resumes with "service level agreements "

Team Leader - 18 Years of Experience - Near 33548

SKILLS SUMMARY Information Technology Manager/Enterprise Architect/Program Manager, expert in business and technical analysis, design and delivery of cost-effective IT strategic solutions. He is skilled in developing IT strategies to meet business goals, all phases of the project life cycle, from initial business needs and requirements discussions, analysis and modeling, through design, development, implementation, operatio...

Tags for this Online Resume: IT Strategy, MDM, SAN (Storage Area Network), SAP, SAP BW module, SCADA, Oracle, Enterprise Architect, Cloud, Big Data/Hadoop/Big Insights, Informatica, InfoSphere, Program Management, Business Development, Enterprise Asset Management

Customer Service Manager - 12 Years of Experience - Near 75087

EXPERIENCE SUMMARY Director of Customer Relations 03/16 - Present Sector Zero 03/16 - Present- Rockwall, Texas * Duties Include directing all marketing and sales representatives in a business to business environment * Customer Service * Customer Intake * Accounting and staff management * Customer Services * Invoice Management * Staff Training and Development Corporate Director of Materials Management 10/15 - 03/16 The Johns...

Tags for this Online Resume: Logistics, Supply Chain, Budgeting, Buying, Leadership, Distribution, Administration, Staff Development, Inventory management, Customer Service, Employee Engagement

Data Centre Manager

SUMMARY Highly motivated, experienced and accomplished, customer-focused IT Operations Manager. Consistently deliver business results with confidence and assurance in providing outstanding customer service support. Strong leadership skills that motivate others. I am trustworthy and confident to help others to excel and perform their best. Qualifications include, excellent customer service, great contract negotiator and stro...

Tags for this Online Resume: Customer Service, Health Care Systems, Banking, Facilities Management, Team Lead, ITIL Specialist, Information Systems, HR

Manager - 6 Years of Experience - Near 06606

Qualifications / Achievements: * Broad experience in system's development and project implementation, more than 10 years managing people, processes, systems and technology, performance in large national and international enterprises in the telecommunication, steel process industry, ecommerce, advertising, pension and beauty areas. * Large experience in IBM products including Websphere Portal, Application Server, DevOps. * A...

Tags for this Online Resume: Buying, Dba (Database Admin), Engineering, IBM, Legacy, Management, Project Management, Advertising, Applications, BEA WebLogic

Manager

ACCOMPLISHMENTS Helped grow customer acquisition and retention for NCR Secure Payments and Cloud Services business driving a 100% revenue increase by redefining key performance indicators, renegotiating service level agreements, and applying new technologies and processes to meet or exceed expectations. Created new revenue streams for NCR Secure Payments and Cloud Services by introducing big data and enable customers' acces...

Tags for this Online Resume: Systems Development, Application Development, Customer Relationship Management, Patient Care, Security, Compliance, Management, NCR, Infrastructure, Medical

Director - 20 Years of Experience - Near 65466

CnL Saddle & Tack/ Lucky 6 Outfitter - Retail Sales Representative from Oct 2013 to Present Customers. * Managed SLA (Service Level Agreements) for partners and wholesale customers by creating a positive business relationship and maintaining and/or exceeding the customer expectations. * Managed Budget for Capital and Operations expenses. * Business customer service support and product presentation to include new product dep...

Tags for this Online Resume: Support, Management, Forecast, Network Operations Center

Manager - 20 Years of Experience - Near 76028

Qualifications Profile Senior - Level Manager with distinguished career leading productive business operations through comprehensive IT support operations in multicultural and multinational environments. Recognized expertise bridging the technical gap between business users and Global/local technical and non/technical teams. Passionate Leader, skilled at building top-performing technical teams focused on impeccable service ...

Tags for this Online Resume: Metrics, Business Requirements, Call Center, Compensation, J.D. Edwards, Lan/Wan, Local Area Network, SAP, Mentoring, Networking, ERP, CRM, Coaching, Team building, Project Manager, Analitycs, Cisco, Netapp, SCRUM, Agile, VOIP, Microsoft, recruiting, budget, strategy

Director of Human Resources - 15 Years of Experience - Near 95682

SERVICE PLAN, Rancho Cordova 2009 - 2010 Human Resources Project Manager/HR Service Center Manager Pattie A. Egan Page Two Fully responsible for managing and reconciling the annual HR budget of $3.2M, managing process improvement projects throughout Human Resources and payroll. Oversaw the creation of the new HR Service Center (8 empl). Key Achievements * Identified and implemented Service Level Agreements with HR partners ...

Tags for this Online Resume: Management, Acquisitions, Business Strategies, Compensation, Employee Relations, Equity, HR, Human Resources, Mergers, Mergers and Acquisitions

Network Engineer - 19 Years of Experience - Near 19703

QUALIFICATIONS AND TECHNICAL SKILLS * Significant involvement in WAN and LAN infrastructure maintenance, configuration, installation, and administrative functions. Proven track record solving IP network issues in timely and cost efficient manner while maintaining client Service Level Agreements up-time. Exceptional experience working in fast-paced, high pressure environments. * Adept at building strong business relationship...

Tags for this Online Resume: Aironet, Asynchronous Transfer Mode (ATM), Cisco, Cisco Routers, Configure, Disaster Recovery, Ds3, Frame Relay, ISDN, Local Area Network, Operations, Customer Support

Manager - 20 Years of Experience - Near 84062

QUALIFICATIONS * 16 years of end-to-end technology acquisition and implementation efforts. * 16 years negotiating contracts and managing third-party relationships, risks, and responsibilities. * 14 years performing technical, operational, and business project management. * 12 years of direct end-customer, support, advocacy, and consulting. * 12 years as a leader formalizing enterprise product, service, technology, and opera...

Tags for this Online Resume: Applications, Software, Support, Application Development, Management, Services, Vendor Management, Banking Industry, Program Manager, Project Management

Application Support

- 8 client service representatives dedicated to the company's third largest client. Participated on a negotiation team for the renewal of the client contract and developed and negotiated contractual service level agreements for the new contract.

Tags for this Online Resume: Support, Application Development, End-user Training, Training, Consulting, Data Processing, Business Development, Cold Calling, Content Management, Insurance