Description
SUMMARY Highly motivated, experienced and accomplished, customer-focused IT Operations Manager. Consistently deliver business results with confidence and assurance in providing outstanding customer service support. Strong leadership skills that motivate others. I am trustworthy and confident to help others to excel and perform their best. Qualifications include, excellent customer service, great contract negotiator and strong team leadership. Ability to unify and collaborate with a successful track record of enhancing team performance and productivity. Ability to reduce Service Level Agreement (SLA) time, by expediting server production that ultimately leads to a significant increase in customer satisfaction. I have managed both small projects and system upgrades.
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