Description
CnL Saddle & Tack/ Lucky 6 Outfitter - Retail Sales Representative from Oct 2013 to Present Customers. * Managed SLA (Service Level Agreements) for partners and wholesale customers by creating a positive business relationship and maintaining and/or exceeding the customer expectations. * Managed Budget for Capital and Operations expenses. * Business customer service support and product presentation to include new product deployment. * Direct interface with Wholesale Customers Support, Provided weekly, monthly Service Level results, Represented Company in weekly and monthly meeting with Customers. * Relocating Global Network Operations Center from Manila PH. to Denver Co. while increasing network availability and exceeding Customer expectations throughout transition. * Maintain Network availability, by staffing key personnel, mentoring, development of processes, reporting and performing network analysis. * Interfaces with senior executives from all departments necessary to build teamwork and achieve goals. * Proactive Account Team established to prevent order delay and service impacts and drive company results Departmental budget planning Operational procedures and process improvement staffing requirements and Development/Training for employees at all levels. Responsible for order processing reporting and commissioning/installation of all transport equipment. NuVox/Windstream Sr. Manager Processes & Reporting Network Optimization & Budget Administration - 2005 to 2007 * Project managed numerous projects that increased internal productivity by driving down order delivery intervals. Responsible for weekly and monthly project reports provided to Sr. Staff and Board of Directors Chaired New Product deployment meeting coordinator for Operations Leadership and Strategic Projects Responsible for company process audits and improvements projects and recommendations for improvements provided to ensure customer expectation were met.
