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Online Resumes with "call monitoring"
Help Desk Specialist - 10 Years of Experience - Near 77515
I'm an accomplished and experienced IT Operations Management Professional with a record of achievement improving the quality and delivery of IT services and support to companies in nuclear, finance and computer services industries for more than 15 years. A proven team leader, manager, mentor and motivator to virtual and cross-functional work teams with as many as 36 professionals in locations spanning North America, Europ...
Ideal Companies: Apple, Methodist, St. Lukes, Herman Memorial, Phillips, Chevron, Dow Chemical
Tags for this Online Resume: ITIL Certified, ServiceNow, Houston, Incident Management, Change Management, Diaster Recovery, Knowledge Management
Multifaceted leader with over 20 years of experience in Program Management and Customer Experience programs.
Multifaceted leader and innovator with over 20 years of experience enhancing both the employee and client experience with proven record of impacts in the financial services industry spanning strategic initiatives,program management, process improvements, and enhancements to training endeavors and employee engagement.Six Sigma Green Belt and proficient in analyzing analytics and providing strategic programs to improve compan...
Ideal Companies: The Hartford Insurance Company, Travelers Insurance Company, Accenture, Wells Fargo, Citizens Bank
Tags for this Online Resume: Six Sigma, Change Management, Analytics, Customer Experience, Training, Program Management, Financial, Consumer Lending
Collections Call Center Director VP General manager
I have leveraged my industry expertise which includes GE Greenbelt/Blackbelt training to achieve record revenue per FTE. I am known as a motivational team leader with experience in all core organizational development functions, top-flight consensus-building and problem-solving skills, and the ability to make difficult decisions. I want to advance my career and continue to grow.
Ideal Companies: Citi, Citel, GE, M&T, SLM, BOA, SUNSHINE BANK, First Source Advantage, Capital One, Discover
Tags for this Online Resume: Strategy, Process Management, Creativity, Results Driven, Buffalo, Florida, Development, SIX SIGMA, Financials, CFPB, Forecasting, Compliance, Customer Service, Measures, Budgeting, Compensation Plans
Financial Manager, Branch or Department - 12 Years of Experience - Near 80603
In most recent position applied extensive credit and collection experience significantly improving DSO from 37 days in January 2016 to 25 days in January 2017. In a 2.14 Billion Dollar portfolio reduced 30+ delinquency from 4% to 1.69% and 90+ from 1.02% to .47%. Wrote policies and procedures that helped company pass an audit that had previously failed. Have been on multiple acquisition teams for General Electric and assist...
Tags for this Online Resume: Management, Collection, Collection Policies, Audit, Cash Flow, Compensation, Credit Lines, Policies and Procedures, Receivables, Settlements
Technical Writer - 12 Years of Experience - Near 76053
Areas of Expertise: * Performance Consultant * Detail Oriented * Learning Management System Administrator * Project Management * Product Management * Creative Problem-Solver * Facilitator * Client Relationship Management * Innovative Thinker Selected Achievements Electronic Security Association * Developed and introduced an Instructor Guide to replace the 'notes' Instructors previously used from PowerPoint presentation prin...
Tags for this Online Resume: Desinger, Training, Instructional Design, Project Management, Technical Writer, Technical Trainer, Customer Support, Quality Tester, Quality Assurance, eLearning
Sales Manager - 5 Years of Experience - Near 27616
Plus & CTL Credit Cards Contact Management System Real Time Quality Management Finnacle CRM Web Based CRM Software Leads Management System Cross Selling Eyrtel Call Monitoring and Quality Assessment CTL Prime Credit Cards MS Office MIS Update
Tags for this Online Resume: Process Improvements, Credit Cards, Management, Business Development, Business Development Manager, Credit Card, Project Management, Distribution, Market Research, Product Development
Customer Service Manager - 20 Years of Experience - Near 21061
Summary of Qualifications Intensely focused and driven customer service leader skilled at developing above industry standard customer service teams. A fluid and persuasive communicator who has presented business cases to Executive Leadership & Operating Partners. Has excellent oral, written, and public speaking abilities that benefit any environment. Proven ability to leverage call monitoring systems to elicit sales and ser...
Tags for this Online Resume: Sales, Sales Support, Support, AVAYA, Business Requirements, Call Center, Cms, Cognos, Customer Service, Leadership, MS Project, Project Management
In Between - 10 Years of Experience - Near 80207
I have worked closely with the Property Manager to effectively manage activities such as leasing, resident retention, concessions, and customer service. Collects rent from residents and posts it in the Yardi/Onesite system. Completed the Statements of Deposit Activity (SODAs) for vacated apartment units. Performed physical inspection of vacated apartments. Made contact with delinquent residents or sends late notices and evi...
Tags for this Online Resume: Customer Service, Certified Insurance Counselor, Repayment Plans, Appraisals, Budgeting, Compliance, Financial, Financial Reporting, Benefits, Forecasting, management, ase certified, customer service, recruiter, Compliance & Regulatory, Processor
Customer Service Supervisor
QUALIFICATIONS SUMMARY * Worked 3+ years at Corporate Walgreens from 1994-1997 as a Help Center Trainer/Coordinator- Knowledge of CMS (Call Center Management) experience, assisted management and pharmacists through the Call Center with computer hardware and software solutions via the telephone and email. Responsible for coordinating technicians visits to individual stores. Responsible for shipment of equipment, register par...
Tags for this Online Resume: Banking Industry, Call Center, Communication Skills, Credit Analysis, Financial, Financial Analysis, HR, Human Resources, Management, Presentation Skills
Customer Service Manager - 20 Years of Experience - Near 98116
QUALIFICATIONS: * 12 years of Manager Experience at AT&T Mobility Call Center * Motivated, personable business professional with a talent for quickly mastering technology * Competency in customer focus, change & innovation, strategic thinking, relationship building & influencing management talent and career building, results focus and inspirational leadership * Performed well under pressure, managing numerous competing prio...
Tags for this Online Resume: Technical Support, Coaching, Quality Assurance, Call Center, Seattle, WA, Team Building, Management, Customer Service, Leadership, Escalations, Change & Innovation, Strategic Thinking, Customer Focus, Career Building
Application Support - 4 Years of Experience - Near 560067
EXPERIENCE SUMMARY: - 1 Worked with Bharti Airtel Limited as a Customer Care Executive from 12 th Dec 2003 to 31 Mar 2008. Job Description : Troubleshooting Broadband connections ( ISP : AIRTEL) 2 Promoted as Team Leader in Bharti Airtel Limited as a Team Leader from 1 st April 2008 to 31 Mar 2009. Job Description : Team Handling and Management. 3 Continued working with outsourced company First Source Ltd Bhopal (Airtel Bro...
Tags for this Online Resume: Active Directory, Billing, broadband, Clustering, Compliance, Dec, Management, Microsoft, Microsoft Active Directory, Microsoft Exchange
Customer Service Manager - 20 Years of Experience - Near 75006
Profile Senior Administrative Support Professional with extensive experience and strong focus on internal/external customer service excellence and teamwork. Key strengths include exceptional organizational skills, effective time management, and willingness to assist other colleagues and departments during peak workload periods. Proven ability to exercise good judgment and work well with minimal supervision. Adaptable, relia...
Tags for this Online Resume: Administrative Support, Buying, Call Center, Customer Service, Documentation, HR, Human Resources, ISO, Sales, Support, customer service, call center, customer service representative, Administration, Office Management, General Management
