Description
EXPERIENCE SUMMARY: - 1 Worked with Bharti Airtel Limited as a Customer Care Executive from 12 th Dec 2003 to 31 Mar 2008. Job Description : Troubleshooting Broadband connections ( ISP : AIRTEL) 2 Promoted as Team Leader in Bharti Airtel Limited as a Team Leader from 1 st April 2008 to 31 Mar 2009. Job Description : Team Handling and Management. 3 Continued working with outsourced company First Source Ltd Bhopal (Airtel Broadband and Telecommunication Process), as a Team Leader from 1 April 2009 to 30 June 2011. Job Description : Team Handling and Management. 4 Promoted as a Process Leader in First Source Ltd from 1 Jul 11 to 7 Jun 2012. Job Description : Team Handling and Management. 5 Worked as a Technical Support Expert in Teleperformance ( IYOGI Process ) since 21 Jun 2012 to 5 Jun 2013. Job Description : Troubleshooting Network devices like Router, Modem, Adapters, Repeaters and Switch 6 Worked as Technical Support Engineer in WIPRO ( MICROSOFT EXCHANGE ONLINE PROCESS ) from 12 June 2013 to 30 Sept 2015. Job Description: - Handling cases related to OFFICE 365 (Exchange Online), which involve troubleshooting and O365 Management, Hybrid configuration, Executing Remote Moves, Migration and Break-fix of Migration related issues, Dirsync configuration and AD Sync issue related troubleshooting & Basic Knowledge of Active Directory and Exchange 2003, Exchange 2007, Exchange 2010 and Exchange 2013 set up. 7 Worked as Technical Support Engineer in Sutherland Global Services (MICROSOFT EXCHANGE ONLINE PROCESS ) Bangalore, since 1 Oct 2015 to 30 May 2016. Job Description 1 : - Handling cases related to OFFICE 365 (Exchange Online), which involve troubleshooting and O365 Management, Hybrid configuration, Executing Remote Moves, Migration and Break-fix of Migration related issues, Dirsync configuration and AD Sync issue related troubleshooting & Basic Knowledge of Active Directory and Exchange 2003, Exchange 2007, Exchange 2010 and Exchange 2013 set up. 2 . Second Project in Sutherland Bangalore : Veritas Backup Exec Storage : Since Office 365 ended contract with Sutherland, currently working as Backup Exec Support Engineer with Sutherland. Profile includes Storage, backup and restoration of various services like Active Directory, Exchange Server Hyper-V. 8 Current Experience : - Currenly Working ( on payroll of Magna Infotech ) as Technical Support Engineer in MICROSOFT GTSE Bangalore, from 31 MAY 2016 till date. Job Description : - Handling cases related to Windows Failover Clustering, Hyper V 2008 AND 2012, VSS Backup troubleshooting, Windows SAN NAS Storage Technologies, Backup Basics, Worked on Tools like Perfmon, Netmon, Netft, Storport tracing. Executing Projects on OFFICE 365 (Exchange Online), which involve troubleshooting and O365 Management, Hybrid configuration, Executing Remote Moves, Migration and Break-fix of Migration related issues, Dirsync configuration, ADFS and AD Sync issue related troubleshooting & Basic Knowledge of Active Directory and Exchange 2003, Exchange 2007, Exchange 2010 and Exchange 2013 set up. Worked on troubleshooting issues related to Skype Online and Skype for Business 2015 and 2013. Worked on Windows Azure Active Directory Model in collaboration with many Applications and Services. OFFICE 365 EXPERIENCE : Currently Working with Microsoft GTSE Bangalore - - 1 Worked on Active Directory, Azure, and Exchange 2003, Exchange 2007, Exchange 2010 and Exchange 2013 Setup. 2 Specialized in Windows High Availability Cluster Configuration, Deployment and Troubleshooting on Windows 2008 and Windows 2012. 3 Hyper -V 2008 AND 2012 Deployment Hyper V Cluster Deployment, Live and Quick Migration in Hyper V. Troubleshooting Hyper V cases . 4 Troubleshooting VSS Backup issues, Windows Storage like SAN, NAS, ISCSI 5 Worked on Tools like Perfmon, Netmon, Netft, Storport tracing. 6 Handling cases related to OFFICE 365 (Exchange Online), which involve troubleshooting and O365 Management. 7 Break-fix of issues related to Hybrid and On Premise environment. 8 Executing Remote Moves, Migration and Break-fix of Migration related issues. 9 Dirsync configuration and AD Sync issue related troubleshooting. 10 ADFS 11 Azure Active Directory Connect 12 Windows Azure Active Directory (Saas) 13 Troubleshooting issues related SKYPE Online. 14 Break-fix SKYPE Hybrid and Lync Federation scenarios. 15 Lync Online Migration 16 Skype for Business 2015 NOTEABLE: PASSPORT READY PROFESSIONAL SUMMARY: - 1 Worked with Bharti Airtel Limited in the feild of Service Delivery which involves People Management, Team Handling, Grievance handling and relationship management. 2 To Handle calls from High Priority and Corporate Customers (Caretouch Department). 3 Technical/Billing escalation and out of SLA cases handling (SLA compliance). 4 Handling the floor during Operations ( Real-Time Call Monitoring ) 5 Maintaining and Achieving 80 % of Quality Scores for the Team. 6 Coordinate with different departments of company for ensuring the timely and result-Oriented Resolutions. 7 Currently Handling Troubleshooting and Break-fix of Windows Failover Clustering, Hyper-V, Backup and Office 365 Exchange Online issues.
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