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Online Resumes with "call handling"
Manager - 7 Years of Experience - Near 60185
PROFESSIONAL SUMMARY Professional Summary: IT professional focused on Technical Support and the customer experience. I had the drive to achieve the top Technical Support position which was a Principal Support Engineer. It was by request from a VP that I was promoted to a Support Delivery Manager role which I occupied for over 6.5 years. Managing large Mainframe product areas such as Database Management and Access & Complian...
Tags for this Online Resume: Information Technology, Support, Beta Testing, Compliance, Database, Documentation, IBM, IBM DB2 Database, Mainframe Computer, Management, software
Supervisor - 10 Years of Experience - Near 32810
COVER LETTER: To Whom It May Concern: I am writing to explore the possibility of joining your company in a Manager position. Having built a track record of delivering outstanding performance on contracts with Kaiser Permanente, CIGNA and Blue Cross Blue Shield of Florida, I believe my talents and expertise are an excellent match for the role. I can offer to a company 10+ years of leadership experience with core strengths in...
Tags for this Online Resume: Bilingual, Management, Retention, Sales, Health Insurance, Insurance, Payroll, Quality Assurance, Test, Advertising
Director - 20 Years of Experience - Near 80921
SUMMARY Comprehensive experience as a hands on manager for multi-national, high technology, customer service delivery operations. 20 plus years of large program/project management delivery, PMP, ITL trained. Extensive technology experience working in environments with enterprise servers, multiple O/S's, large storage and networks. Successful experience in service delivery operations, call handling, escalation management, la...
Tags for this Online Resume: Process Improvement, Support, PMP, Complaints, Platinum, Services, CSC, Customer Service, Management, HP, management
Datawarehouse Designer - 11 Years of Experience - Near 28262
SUMMARY * ORACLE certified professional with 12+ years of hands-on experience in Oracle PL/SQL, DataModeling, Datawarehouse, ETL-Design, InformaticaPowerCenter9.x, SSIS, SSRS and Oracle Forms & Reports. * Strong Customer interaction skills and excellent expertise in Requirements gathering, Analysis, Estimation and Resource Planning. * Pretty good exposure in database design and extensive hands-on in handling ORACLE packages...
Tags for this Online Resume: Oracle, Database, Database Performance Tuning, Performance Tuning, Utilities, Business Analysis, Business Analyst, ETL, Extract Transform Load Tools, Shell Script, sql
Solutions Engineer Advisor, Sr. - 18 Years of Experience - Near 91362 (can relocate)
Expertise in Application Development and Support, Waterfall and Agile development methodologies and ITIL best practice. Demonstrates flexibility and adaptability, implementing new technology projects within specified deadlines. Exhibits exceptional interpersonal and communication skills in conveying essential information with customers, business partners, vendors, and technical personnel. IT Leadership | Infrastructure Ma...
Tags for this Online Resume: Insurance, Itil, Computer Telephony Integration (CTI), Interactive Voice Response, Voice, Application Development, Automation, Desktop Computer, agile, sql, linux, javascript, it jobs, java, software, Capacity Planning, Scalability, Waterfall, Best Practices, Root Cause Analysis, Application Support, Infrastrcture, Tech Ops, WebSphere, Oracle
Support Manager - 10 Years of Experience
CAREER SUMMARY Experience encompasses the full circle of high volume account management in a detailed financial environment dependent on data integrity. Team-oriented leader with a highly successful track record in the improvement of service levels and call handle time. Recognized for exceptional project management execution, identifying customer issues and providing detailed solutions.
Tags for this Online Resume: Account Manager, Back Office, Data Warehouse, Design Documents, Policies and Procedures, Project Management, Project Manager, Support, Technical Support, software
Customer Service Representative
A Customer Service position that allows me to fully utilize my call handling experience. I work well in both team and independent environments with minimal supervision. Possess computer proficiencies using Word &Excel and online tools, award-winning customer contact experience with excellent interpersonal & communication skills.
Ideal Companies: work from home
Tags for this Online Resume: Customer Service, Troubleshooting, Billing, broadband, Cellular, Statistics, Electronics, Administrative Assistant, Pc, Personal Computer
Sales Representative
QUALIFICATION SUMMARY * Customer-, Quality-Focused, and friendly Office Professional team leadership and 7+ years office and customer service and collections telephone experience * Excellent phone skills with background providing manual outbound phone calls and handling inbound calls to and from candidates potentially interested in technical staffing opportunities as well as performing third-party collections calls * Excell...
Ideal Companies: Real estate, Sales, Apple
Tags for this Online Resume: Customer Service, Data Entry, Drug Screen, Information Technology, Microsoft Excel, Recruiting, Call Center, Credit Card, customer service skills, Intranet
Manager
CAREER SUMMARY Experience encompasses the full circle of high volume account management in a detailed financial environment dependent on data integrity. Team-oriented leader with a highly successful track record in the improvement of service levels and call handle time. Recognized for exceptional project management execution, identifying customer issues and providing detailed solutions.
Tags for this Online Resume: Management, Account Manager, Back Office, Data Warehouse, Design Documents, Policies and Procedures, Project Management, Project Manager, Support, Technical Support
Customer Service Supervisor - 10 Years of Experience - Near 84128
SUMMARY 10+ years' of Leadership in Management and Training. Won 2 National Sales Contests, received many awards, and recognized for outstanding Customer Service. My skills will create better customer relations, develop and grow staff, and exceed company standards. ACCOMPLISHMENTS * Lead by example and have trained over 1000 customers and agents in my career * Train the Trainer Individuals, and Classrooms of 5-50 staff memb...
Tags for this Online Resume: Account Management, Customer Relationship Management, Customer Service, Leadership, Management, Microsoft, Microsoft Office, Payroll, Pc, Personal Computer, Implementation, Discipline, Project Management, Account Handling, Sales, Leadersihip
Customer Service Manager - 15 Years of Experience - Near 33314
To work directly with the management and general business operations of the company by supervising and managing the sales and customer service functions exercising discretion and independent judgment to help improve the performance of these critical personnel.
Ideal Companies: Walt Disney World
Tags for this Online Resume: Call Center, Integrate, Training, Advertising, Sales, Telemarketing, Best Practices, Business Development, Cold Calling, Customer Service, Conflict Resolution, Problem solving, Customer Service Management, Servant Leadership, Microsoft Office, CRM, KPI's, Project Management, Coaching, Development, Interviewing, Hiring
System Administrator - 0 Years of Experience
Systems Administrator with over twenty (20) years of computer integrations experience using hybrid aggregated virtualization hypervisor technologies behind enterprise VLANs and firewalls in LAN/MAN/WAN networks. * Technical Project Management expertise provisioning VLAN's, firewall ports, databases and, file server permissions. * Skilled at using Microsoft Azure, Active Directory, VMware ESXi vCenter, Windows, and Linux ser...
Tags for this Online Resume: Servers, Management, Monitoring, Payroll, Point Of Sale (Pos), POS, Pc, Personal Computer, Support, Unix
