SUMMARY 10+ years' of Leadership in Management and Training. Won 2 National Sales Contests, received many awards, and recognized for outstanding Customer Service. My skills will create better customer relations, develop and grow staff, and exceed company standards. ACCOMPLISHMENTS * Lead by example and have trained over 1000 customers and agents in my career * Train the Trainer Individuals, and Classrooms of 5-50 staff members * Won 2 National Sales Contests by exceeding previous year goals by over 50%. * Outstanding Customer Service especially Implementing Software. * Exceeded Clients' expectations and brought SLAs up from 82% to over 95%. * Reduced Payroll by $753,000 Yr. by implementing new scheduling and support practices. * Created flow charts and trained agents on technical issues to exceed customer expectations in call handling. * Won National Science Biology Grant to University of TX San Antonio while in High School.

Highlights:

• Account Management
• Customer Relationship Management
• Customer Service
• Leadership
• Management
• Microsoft
• Microsoft Office
• Payroll
• Pc
• Personal Computer
• Implementation
• Discipline
• Project Management
• Account Handling
• Sales
• Leadersihip