COVER LETTER: To Whom It May Concern: I am writing to explore the possibility of joining your company in a Manager position. Having built a track record of delivering outstanding performance on contracts with Kaiser Permanente, CIGNA and Blue Cross Blue Shield of Florida, I believe my talents and expertise are an excellent match for the role. I can offer to a company 10+ years of leadership experience with core strengths in account acquisition, customer service operations, customer retention, project management, workflow planning, performance monitoring, quality assurance, incentive and engagement programs, training, coaching and communications. As Sales & Retention Supervisor for Optum United Healthcare Group, I was named Top Retention Manager in 2015, and 2016 as the leader to achieve the ambitious targets set by the company. Other career highlights include: * Rapidly elevating performance to 98% for key metrics within 2 months of transitioning CIGNA account. * Deepening employee engagement by producing newsletter to recognize achievements and empowering agents to inspire colleagues by writing for "The Voice of the Consultant" column. * Contributing to improvement of pay-for-performance (PFP) program by advancing fresh ideas. * Outlining solutions to enhance performance metrics based on root cause analysis across call handling times, conversion of workable calls, employee attendance and other areas. * Coordinating vendor logistics and sponsorships for 3rd Annual World Salsa Championship as co-owner of Mas Publicidad marketing and advertising agency. Additionally, I hold a Master of Business Administration (MBA) from Everest University. I am also a fluent speaker of English and Spanish with experience directing bilingual customer service operations in the health insurance sector. Please accept this letter and my resume as an introduction to my background and qualifications. For a more detailed presentation, please contact me at your convenience to schedule an interview. Sincerely, Daisy Quinn

Highlights:

• Bilingual
• Management
• Retention
• Sales
• Health Insurance
• Insurance
• Payroll
• Quality Assurance
• Test
• Advertising