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Online Resumes with "Net Promoter Scores"
Seasoned Technical Support professional with broad global perspective and strong experience in building, improving and managing support teams to deliver excellent customer service while resolving complex technical issues.
Seasoned Technical Support manager with broad global perspective and strong experience in building, improving and managing support teams to deliver excellent customer service while resolving complex technical issues. I thrive on the challenge of improving customer experience, customer retention, and customer support process.
Ideal Companies: Samsung, GoPro, Facebook, Google
Tags for this Online Resume: ScrumMaster, LEAN Six Sigma, Knowledge Management, Project Management, Call Center Manager, Wireless, Firewall, VPN, Problem Solving, Leadership, Analytical, System Integration
Customer Service Manger for Large Teams and Operations - Fortune 50 Experience - Bilingual
Over 10 years management experience for Fortune 50 company. Proven success at developing both large customer facing teams and back end operations teams. Superior expertise in process improvement, analysis, and efficiency optimization. Demonstrated excellence Quality Improvement; NPS (Net Promoter Score); Customer Survey; BPM (Business Process Management); PMP (Project Management Professional); IVR & ACD Management; Call Cen...
Tags for this Online Resume: Tampa, Customer Service Manager, Operations, Project Management
Sales Operation Manager - 5 years - SAP-AVAYA-CISCO -SALESFORCE Net Promoter score
Provides leadership & vision to develop a strong sales culture. Selects, manages, & develops a high performance sales team. Manages the call center sales organization to meet and/or exceed goals. Creates strategies to motivate, coach, & counsel the call center sales team. Develops strategies to enhance performance including technology, workflow, commissions, contests, leadership development, training needs, & quality pro...
Tags for this Online Resume: Sales Management, People Development , Time Management, Change Management, Project Management, Goal Oriented
Director - 15 Years of Experience - Near 33129
Extensive international growth expansion, business re-engineering and general management experience
Ideal Companies: International Corporations, Venture capital, Multilateral Development Banks, Banks and Consultancies
Tags for this Online Resume: United States , Opportunities Feasibility Analysis, Revenue Growth, Negotiations, Persuasion and Communication, Team Building, Entrepreneurial Ability, Financial Savvy, General Manager
Customer Service Manager - 15 Years of Experience - Near 80125
Customer Service Manager, with five years of work on director-level initiatives. Looking for a job as a director in a call center. My work experience goes beyond managing a team of call center employees, including project management, development of KPIs, creation and facilitation of training, presentations to executives as well as an entire client base. Created content and facilitated informational and training calls for...
Ideal Companies: Directv, Verizon, USAA, Google
Tags for this Online Resume: Denver, Notary, Call Center, Strategic Planning, Training, Project Management, Communications, Customer Service
Oil & Gas Business Development (Technical)
A highly accomplished Business Developer and Sales Professional who meets challenges head on and creates positive change. Exceptionally skilled at identifying market opportunities and developing strategies to effectively exploit them. Proven track record setting strategic direction, executing to plan, optimizing operations and developing and leading high-performing sales teams to achieve outstanding results in highly compet...
Ideal Companies: Wison, DNV, Shell, Jacobs Engineering, Repsol, Apache, Seadrill, Pemex, BHP Billiton.
Tags for this Online Resume: New Business Development, New Market Penetration, International Business Development, Contract Negotiations, Strategic Planning, Competitive Analysis, Customer Needs Analysis, Market Research, National Account Management, Sales Management, Risk Management, Six Sigma, Contract Management, HSE, Process Safety, Oil and Gas
Medical or Health Services Manager - 12 Years of Experience - Near 45103
An accomplished, results-driven professional with 12 years of experience in creating and implementing programs to improve business operations. Adept at working in a fast-paced environment while leveraging business strategies to identify and provide recommendations for improvement. Strong relationship-building and effective collaboration with management, coworkers, and clients. Ability to create highly motivated customer...
Tags for this Online Resume: Operations, P, Team Building, Leadership, strategic, Account Management, Net Promoter Scores, Training Managers
VP Customer Services - Professional Services & Product Support
Seeking a Customer Service executive role (Professional Service and/or Product Support) which will be accountable for ensuring service is a competitive advantage that drives increased revenue, profit, customer evangelism, employee inspiration, and operational performance.
Ideal Companies: High Tech SW/HW/Network/Cloud - E.g., IBM, HP, Oracle, SAP, Microsoft, Google, Yahoo, AOL, Avid, Aspect
Tags for this Online Resume: Product Support, Professional Services, Operations Management, Customer Loyalty, Revenue and Profit Management, SaaS, NPS - Net Promoter Score, Turnaround Expert, Process Reengineering, Project Management, Operational Productivity and Efficiency, Employee Loyalty
Telecommunications Sales Agent - 15 Years of Experience - Near 32809
An accomplished, goal oriented sales professional with a proven track record with Contact Center and Unified Communications including vast experience with SaaS and software sales. Extensive Direct and Channel sales experience with a goal to reduce customer's efforts boosting Net Promoter Scores, increasing revenue, gaining market share, and earning strong customer loyalty.
Tags for this Online Resume: SaaS, Channel , Sales, VoIP, UCaaS, Contact Center, Collaboration
Director of Finance
HIGHLIGHTS OF QUALIFICATIONS Effective, Creative Communication ( Skilled Decision-Maker ( Regulatory Compliance ( Dynamic Problem-Solver Outstanding Team Builder ( Mentor, Trainer & Coach ( Revenue Generation ( Cost Control & Avoidance Prudent P&L Management ( Customer Satisfaction Champion ( Adept Collaborator ( Software Savvy Change Management ( Conventional Thinking Disruptor ( Process Analyses ( Process Improvements Sen...
Tags for this Online Resume: Management, Planning, Policies and Procedures, Pricing, Real Estate, Strategic Planning, Process Improvements, Assessments, Consumer Lending, Customer Relationship Management
Vice President - 15 Years of Experience - Near 30252
CAREER HIGHLIGHTS * Awarded "Recruiter of the Year" multiple years from 1990 - 1993 * Awarded "Top Branch of the Year" from 1993 - 1999 * Awarded "Region of the Year in 2000, 2001, 2004, 2006. * Awarded "Most Improved Region of The Year" in 2003 * Awarded "Most Improved Branch of the Year" in 2012. * Awarded "Unsung Hero Award" for growing military student population by 200+% in 2015. * Awarded "Top Region of the Quarter" i...
Tags for this Online Resume: Servant Leader, Strategic Planner, Change Management, Budgeting, Customer Service, Team Builder, P&L Management, Forecasting, Price Negotiator, Results Driven, Positive Culture Builder, Turnaround Expertise
Marketing - 16 Years of Experience - Near 70002
Qualifications Summary Creative, self-directed, B2B and B2C marketing professional focused on achieving enterprise goals, business growth and profitability. Focused, resourceful, team player, hands-on and detail oriented. Successfully established strategic plans and executed projects in large corporate and small entrepreneurial organizations. Marketing Strategy Branding Inbound Marketing Idea Creation Organizational Change ...
Tags for this Online Resume: Marketing Management, Communications, Strategy, Creative, Branding, Events / Trade shows, Social Media, Customer Experience / NPS, Collateral Development, Idea Creation, Website / SEO, Organizational Change / Training