HIGHLIGHTS OF QUALIFICATIONS Effective, Creative Communication ( Skilled Decision-Maker ( Regulatory Compliance ( Dynamic Problem-Solver Outstanding Team Builder ( Mentor, Trainer & Coach ( Revenue Generation ( Cost Control & Avoidance Prudent P&L Management ( Customer Satisfaction Champion ( Adept Collaborator ( Software Savvy Change Management ( Conventional Thinking Disruptor ( Process Analyses ( Process Improvements Senior Executive Team Member ( Budgeting & Forecasting ( Vendor Management & Selection NOTABLE PROFESSIONAL ACHIEVEMENTS CREATED and implemented new financial products, features, and strategies while providing process analyses, process improvements, competitive reviews, developing KPI monitoring reports, and managing the entire consumer lending product lifecycle. DIRECTED successful process improvements for Managers and Associates to validate procedures to mitigate risk while improving strategies, establishing CRM policies for improved customer service companywide. INCREASED revenues 975% by executing a series of product business initiatives to achieve operational objectives with full P&L oversight. Managed 26 direct and 124 indirect reports to achieve process improvements to existing products providing guidance and coaching to achieve optimal performance. UTILIZED 'root cause analysis' to increase productivity enhancing coaching and training methodologies to increase product transactions by 200%, decreasing delinquency by 58% in four months and realizing 84% new growth in first year. INSTITUTED continuous improvement techniques and re-engineering processes utilizing Statistical Process Control, Six Sigma LEAN initiatives to define and document high-level scope projects. LED strategic integration and product assessments in consumer lending, directing cross-functional Senior Managers resulting in the migration of several organizational and servicing systems to a unified platform reducing cost structure and increasing channel specific Net Promoter Scores (NPS) by 68%. ACADEMIC SUCCESS

Highlights:

• Management
• Planning
• Policies and Procedures
• Pricing
• Real Estate
• Strategic Planning
• Process Improvements
• Assessments
• Consumer Lending
• Customer Relationship Management