An accomplished, results-driven professional with 12 years of experience in creating and implementing programs to improve business operations. Adept at working in a fast-paced environment while leveraging business strategies to identify and provide recommendations for improvement. Strong relationship-building and effective collaboration with management, coworkers, and clients. Ability to create highly motivated customer focused teams that maintain high customer satisfaction ratings and accurate customer care.

Highlights:

• Operations
• P
• Team Building
• Leadership
• strategic
• Account Management
• Net Promoter Scores
• Training Managers