Description
CAREER HIGHLIGHTS * Awarded "Recruiter of the Year" multiple years from 1990 - 1993 * Awarded "Top Branch of the Year" from 1993 - 1999 * Awarded "Region of the Year in 2000, 2001, 2004, 2006. * Awarded "Most Improved Region of The Year" in 2003 * Awarded "Most Improved Branch of the Year" in 2012. * Awarded "Unsung Hero Award" for growing military student population by 200+% in 2015. * Awarded "Top Region of the Quarter" in 2016. PROFESSIONAL CHRONOLOGY STRAYER UNIVERSITY (REGIONALLY ACCREDITED), Herndon, VA. / 2012 - 2017 Vice President of Operations Managed campus operations which included: B2B/B2C sales management, recruiting management, customer retention, full P&L responsibility of $50+ million across multiple offices throughout assigned territory. Served as an integral member of the senior leadership team charged with developing and facilitating "Think Tank" groups responsible for improving leadership, sales, recruiting and customer retention initiatives. Exceeded financial and organizational goals while maintaining alignment with organizational mission, values, and standards. * 2013 - 14 Washington Region - Exceeded assigned goal by $2MM+. * 2014 Texas Region - Increased profitability by 1.9MM Q413 over Q4 14. * 2016 Georgia Florida Region - Exceeded revenue and profitability growth by 55% over previous four years. * Increased new customers by 27% quarter over quarter. * Consistently improved current customer retention rate. NPS (Net Promoter Score) exceeded company requirement. * Increased B2B opportunities by 40% throughout assigned region. Acquired new customer base and developed COI's within the community by instituting a sales plan adopted by many regions. * Complete P&L, A/R, forecasting and budgeting responsibility. Responsible for all performance appraisals and merit increases driven by personnel evaluation rankings. * Met with branch managers weekly for one-on-ones to discuss performance and to see what I could do to remove any obstacles to make them successful. * Identified key indicators that improved performance and coached my team on how to overcome the obstacles. This included but not limited to sales pipeline, lead source analysis, retention rates/complaints and prospecting activities. * Improved cooperation and communication among multiple departments (office staff, business office, corporate offices and administration) to eliminate the "us" and "them" mentality. Greg Sanchez Page 2 Director of Military and Veteran Operations for the University (2015) * 100% increase in revenue and profitability over previous year due to the development of a special niche within the military/veteran community. * Led a 7-person sales team that was responsible for B2B sales, customer retention, trade shows and developing new marketing opportunities to exceed assigned goals. * Served as the subject-matter expert as it pertained to military and veteran state and federal regulations governing educational institutions. Director, Campus Operations (2012) * Won "Most Improved Branch of the Year." * Achieved 10+% in annual revenue growth over previous four years. * Spearheaded regulatory initiatives to improve university, state and federal compliance in both branches. Prior to my arrival, branch had the worst compliance score in university history. * Managed and led two of the largest branches in the Western Region. Charged with growing sales and increase retention efforts amongst both branches. Led a staff that consisted of recruiters, customer support managers, business office managers, financial representatives and office coordinators. * Responsible for all areas of compliance for both campuses. TRAVEL NURSE SOLUTIONS/VISIONS HEALTHCARE, Birmingham, AL 2010 - 2012 Interim Company President Health care staffing (Temp to Perm, Per Diem, Travel, and Perm Placement) company serving hospitals, long-term care facilities, home health companies and medical clinics nationally. While serving as President, company acquired VISIONS a vendor management company. Served as President of both companies. Vendor Management Company had proprietary rights to a software program that allowed hospitals to staff their internal and external staffing pools. * 98% increase in client orders due to improving client relations and price negotiation. Personally, met with each client and assured them we would provide excellent service and they could count on us to deliver the quality they needed, so patient care was at the highest service level possible. * Purchased a vendor management company (included proprietary workforce optimization software in addition to current hospital client base). Through the MSP (Managed Service Provider) model, hospitals saved 5-30% on annual labor spend. * Responsible for leading the company in a rebranding campaign that included the redesign of all websites, brochures and advertising for the company. * Was featured in "Inside Healthcare" magazine for the innovation of our two companies. * Solidified operational functions and sales strategies within both companies that led to an exclusive contract with selected new clients endorsed by the Texas Hospital Association, Louisiana and Mississippi Hospital Association. * Supervised Controller, Vice President of Sales, Vice President of Recruiting, Vice President of Marketing Vice President of HR and Director of IT. Greg Sanchez Page 3 * Evaluated vital performance indicators and benchmark goals instituted company sales and recruiting objectives to create financial growth targets and revenue-enhancing forecasts. Supervised creation of operational programs to achieve company's aggressive goals. MEDICAL STAFFING NETWORK/INTELISTAF/STARMED, Boca Raton, FL 2003 - 2010 Vice President/Regional Vice President/Area Vice President Recruited in 2003 to lead a geographic region that was the least profitable in the company. Combined two companies through acquisition, and redesigned the business sales and recruiting strategy, market approach and operating structure to increase profitability. Led and managed branches throughout the South, Midwest and Southwest Region (Georgia, Alabama, North Carolina, Tennessee, Arkansas, Oklahoma, Kansas, Missouri, Kentucky, Louisiana, Texas and Florida). Scope of management responsibility included 30 multi-state branch locations. Identified key causes of declining revenue, B2B sales opportunities, increasing market share, and developing strategies to increase customer retention. Strong leadership and team development skills encompassed with years of industry experience led to increasing profitability for seven consecutive quarters. Complete P&L responsibility. * Received "Top Region Award" for the company multiple years. * Achieved 22% revenue increase and 50% EBITDA growth by spearheading strategic initiatives that my team and I developed. * Assigned regions that were a complete turn-around. Always reversed revenue and earnings decline. * Increased fill rates over 30%. Managed three of the largest hospital on-site contracts (MSP) in the company. * Managed an operational budget of $30MM+ annually. * Prepared RFP, solicited bid, negotiated and implemented pricing and won the bid to staff one of the largest Air Force hospitals in the country. * Increased 40% of regional revenue of existing clients by increasing penetration through various service lines. * 100% rating with no findings with Joint Commission Certification on all 30 branches within the region. * Lowest turn-over rate in the company due to high morale. Led the team with a servitude leadership style. * Supervised Regional Managers, Regional Sales Executives, Administrative Assistant, Regional Financial Services Coordinator and Branch Managers.
Accomplishments
Highlights:
Keywords
