CV, Curriculum Vitae and Online Resumes Search

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Online Resumes with "IVR "

Financial Manager, Branch or Department - 20 Years of Experience - Near 18707

Obtain a challenging position with a company that can utilize my extensive experience.

Tags for this Online Resume: Wire / ACH, Banking Industry, e-Commerce, Management, Project Management, Project Manager, Operations, Troubleshooting, Telephony Voice IVR, Financial, People Manager, Training, Workforce Management, Procedure Writing, Compliance

Customer Service Manager

Professional Summary * Innovative, results oriented and dedicated team member with 25 years of contact center and customer service experience. Ultimate customer experience is key to loyal guests. * Builder and maintainer of employee, customer and vendor relationships. * Consistent top performer. Strong strategic thinker and team builder. * Experienced in opening call centers from the ground up along with remodels and upgrad...

Tags for this Online Resume: Email, Management, Recruiting, Sales, Travel, Call Center, Coaching, Consulting, ACD, Automatic Call Distribution

Network Engineer - 9 Years of Experience - Near 9410

Senior Network Collaboration Engineer / Consultant highlights * Large experience with Cisco Collaboration Solutions as CUCM and CME / CUC and CUE / IM&P / UCCX / UCCE / CVP / CUSP and so * Cisco Jabber deployments for all supported platforms and customizations * Cisco Jabber Guest solution implementation and support in an Expressway scenario * Cisco Unified VCS and Expressway solutions and MRA / B2B border deployments * Lar...

Tags for this Online Resume: Account Manager, Architect, Documentation, Infrastructure, Networking, Voice, Troubleshooting, Asynchronous Transfer Mode (ATM), Frame Relay, Lan/Wan, Collaboration, Cisco, Spark, UCCE, CUCM, UCCX

Manager - 20 Years of Experience - Near 92845

Skills Summary: e Experienced managing budgets of up to $'l0M, experience negotiating agreements and managing suppliers of enterprise software, hardware manufacturers, IT consultants/contractors, IT outsourcing services, telecommunications carriers, SOP's and IT Procurement. e Skilled in assessing/service delivery of internal network systems/infrastructure to increase system performance, stability and security, with 2-4x7 a...

Tags for this Online Resume: Services, Shared Services, Network Services, Networking, Management, Procurement, Vendor Management, AVAYA, Cisco, Financial

Business Analyst - 2 Years of Experience - Near 95051

Summary: * Experienced software professional with over 5 years of experience in the telecommunication industry. * Solution Architect/Business Analyst involved with requirements gathering and sharing insights with various business functions. * Analysed and designed call flows for IVR and USSD/SMS services, Customer Service Platform modules for contact centres. * Involved in all stages of a project delivery - preparation of i...

Tags for this Online Resume: Architect, Audit, Billing, Business Analysis, Business Analyst, Communication Skills, Customer Relationship Management, Customer Service, Design Documents, Gathering Requirements

Business Analyst - 10 Years of Experience - Near 75034

Primary contact for planning & implementing Cisco Call Center Agile including reporting Waterfall Highly motivated software professional with focus on business analysis and Standardized Training documents and conducted multiple reporting. Have worked in multiple training sessions PROJECT domains including finance and Been a part of acquisitions and mergers team. Suggested and MGMT/TRACKING healthcare. Continuous learner wit...

Tags for this Online Resume: Business Analysis, Tableau, Ms Excel, SQL, Documentation, Agile, Jira

Payments Processing and Chief Financial Officer - 20 Years of Experience - Near 30144

SUMMARY Experienced Bilingual & Bicultural Senior Financial & Payments Executive in Financial Services, Accounting, Finance, Payments Products & Business Development with +25 years serving in positions of increasing responsibilities in the Payment Processing through Gateways Systems, ATM & Mobile Banking, Wallets, E-Commerce, Credit/Debit Cards, e-Lending, Leasing, banking and other financial services most recently in the p...

Tags for this Online Resume: P&C, Variance Analysis, Accounting, Accounting Functions, Audit, Automation, Budgeting, Corporate Accounting, Credit Cards, aradillo68@gmail.com

Manager - 20 Years of Experience - Near 14564

COVER LETTER: To Whom It May Concern: I have attaching my resume along with this letter for review. As you can see from my resume, I have over 20 years' experience in the telecommunications, structured cabling and IT industry and consider myself to be a great asset to any company. Though my resume speaks for itself, it cannot fully profile the manner in which I have been successful. I hope to accomplish this in a meeting wi...

Tags for this Online Resume: ACD, Architect, Automatic Call Distribution, Business Development, Cabling, Call Center, CFO, Client Communications, Communications, Customer Relationship Management, Project Manager, Sales, Sales Manager, Telecommunicatons

Quality Assurance Specialist

SUMMARY: I am a QA analyst and tester / Business Analyst /Test coordinator / Lead, Manager with 15 years of experience in various business environments including Risk Management/assurance, Portals, Human Resource Applications, Payment system, Payroll, Crystal Report, Retail, Mail migration, Mobile bill payment, Wire payment, Share point, Infrastructure, Government, Billing / Rating, Siebel-analytics report Siebel Enterprise...

Tags for this Online Resume: Test, Unified Modelling Language, C Programming Language, Cognos, Extensible Markup Language (XML), Java 2 Enterprise Edition (J2EE), JIRA, Mercury Interactive LoadRunner, Microsoft .Net, Microsoft Internet Explorer

Director - 20 Years of Experience - Near 95630

Summary of Qualifications 25+ years of industry leadership.. Keen analyst, strategic thinker and creative problem solver with solid business acumen. Proficient in: Infrastructure Development / Network Systems Support COSO / Cobit / SOX / Regulatory Compliance Strategic Planning / Business Continuity Risk Assessment / Disaster Recovery Capacity Planning / Best Practices Technology Needs Assessment Business Impact Analysis En...

Tags for this Online Resume: Management, CERNER, Database, Surveys, Voice, EPIC, Data Center, Contact Center, Director, Program Management, Operations Management, ERP, CTI, Infrastructure, IVR, Disaster Recovery

Quality Assurance Specialist - 8 Years of Experience - Near 10528

Summary: * Around 8+ years of work experience in Software Testing specializing in Black Box Testing using both Manual Testing and Automation Testing. Well-versed with all stages of software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC). * Exposure on Load Runner, SQA and Silk Testing Tools. Actively interacted with the development team in resolving Bugs identified from Testing. Well versed in Function...

Tags for this Online Resume: Microsoft Windows, Structured Query Language, Test, Web, Web Technologies, Extensible Markup Language (XML), Java Programming Language, REST, Selenium, Services, API, CUCUMBER, sdlc, Ruby, Perl, Phyton

System Engineer - 12 Years of Experience - Near 94303

Summary capabilities: Technical Wireless Mobility Engineer with years of Telco & Enterprise Experience. A visionary leader with the architectural skills, experience and insight to elevate any application, computing platform infrastructure or data operation to the cloud. Successfully designed and delivered secure cloud solutions for major organizations Prior experience with Several Deployments Domestic & International Market...

Tags for this Online Resume: Services, Support, Integrate, Management, SS7, Engineering, Structured Query Language, Wireless, Gateways, Global System for Mobile Communications (GSM), cloud engineering