CV, Curriculum Vitae and Online Resumes Search

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Online Resumes with "IVR "

Project Manager - 19 Years of Experience - Near 85255

SUMMARY: Over 20 years' experience as a senior IT/Business Project Manager with vast experience in Software Development Life Cycle (SDLC), Project Life Cycle (PLC) and Release Management. Major strengths include the ability to successfully and profitably manage numerous small, medium and multi-million dollar turnkey concurrent projects through all project phases from conception through completion within targeted cost, sched...

Tags for this Online Resume: Support, ISO, Leadership, Management, Project Management, Benefits, Billing, Security, System Integration, Technical Requirements, it jobs, c++, agile

Application Support - 20 Years of Experience - Near 18411

Services Major responsibilities include running reports for various clients, client satisfaction, support of various systems, installation of hardware and software, upgrades, Network configurations, troubleshooting network/system problems and printer problems, LAN Admin., and Ccmail Admin. Managing Help Desk Support. Setting up and support of users in Oracle Financial Apps and the Inventory database. Also, maintained and re...

Tags for this Online Resume: Financial, Data Entry, Billing, Business Intelligence, Deposits, Documentation, Financials, JIRA, Medicare, SQL Server Integration Services, System Support Analyst

Project Manager - 20 Years of Experience - Near 85255

SUMMARY: Over 20 years' experience as a senior IT/Business Project Manager with vast experience in Software Development Life Cycle (SDLC), Project Life Cycle (PLC) and Release Management. Major strengths include the ability to successfully and profitably manage numerous small, medium and multi-million dollar turnkey concurrent projects through all project phases from conception through completion within targeted cost, sched...

Tags for this Online Resume: Leadership, Management, Project Management, MS Project, MS Excel, MS PowerPoint, MS Visio, MS SharePoint

Quality Assurance Specialist - 6 Years of Experience - Near 75093

SUMMARY * Experienced with Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC). * Experienced in Agile and Waterfall environments. * Experienced in using HP interactive products like -HP Quality Center (ALM/QC) and JIRA. * Good exposure to Web technologies like HTML, XML and JavaScript. * Experience in SQL queries and Joins (Inner/Outer) to validate data. * Experience in IVR/IWRS Testing. * Experie...

Tags for this Online Resume: Management, Oracle, Regression Testing, System Testing, Test, Software, JIRA, Microsoft, Microsoft ASP.Net, Microsoft SQL Server, sql, java, javascript, agile, html, software

PMO Manager - 15 Years of Experience - Near 55376

EXPERIENCE SUMMARY I have diverse leadership experience allowing me to drive results through defined process and execution. I am able to create the vision and develop the team, the tools and the approach in order to be successful. I am experienced in communicating with leadership at many levels in order to gain support and direction. I am a collaborator and a person that brings insights and innovative thinking to strategic ...

Tags for this Online Resume: A SERIES, Application Development, Applications, Assessments, Asynchronous Transfer Mode (ATM), Automation, Backbone, Best Practices, Budgeting, Change Management, PMO, Governance, metrics, process improvement, Portfolio Management, prioritization

Corporate Telecom Manager - 3 Years of Experience - Near 18951

Review Telecom operations and apply findings to Telecom Infrastructure and Staff needs to better utilize current resources and achieve long term goals.

Tags for this Online Resume: Documentation, Telecommunications, Voice, Wireless, Appraisals, Real Estate, Savings & Loan, Call Center, HVAC, Telecom Management, Video Management, Residential Real Estate Appraising, Purchasing, Contract Administration, Space Planning, Customer Service, Avaya, Voicemail, IVR Scripts, ACD Call Directing, Disaster Recovery Business Planning, Invoice Administration, Tech Sales Support, Workgroup Recovery Planning, IT Management, Sales, Tech Sales Support, Vendor Admin, Purchasing

Postsecondary Teacher - 11 Years of Experience - Near 29376

CURRICULUM VITAE: Sharon Woodruff Team excellence instructor, facilitator, and trainer. Proven managerial, interpersonal, and training skills. Work History Title: Senior Clinical Research Associate Company/Location United BioSource Corporation Kansas City, MO/Regional United States Dates July 2014 - January 2015 Accountabilities Implement and monitor clinical trials for medications and devices to ensure sponsor and invest...

Tags for this Online Resume: South Carolina, Training, New Hire , Business, Education, Postsecondary, Excellence

Project Manager - 20 Years of Experience - Near 30075

Qualification Summary Experienced Senior Director in Project/Program Management and Strategy. Established several Program Management Offices (PMO). Possess strong process analysis and planning skills. Managed and built up to 20+ IT and business teams at major corporations allocating resources, implementing operational support, and replacing enterprise systems. Implement large scale Business Process Management (BPM) systems,...

Tags for this Online Resume: Program Management, Cisco, Management, Payroll, Pc, Personal Computer, POS, Benefits, Cash Management, Compensation

Project Manager - 20 Years of Experience - Near 18040

CAREER HIGHLIGHTS Implemented new Interactive Voice Response (IVR) system for Horizon Blue Cross Blue Shield of New Jersey Increased efficiency by implementing LogicMonitor in over 15 datacenter environments located around the globe Reduced Nabisco's inventory levels by over four million dollars by deploying their first Material Requirements Planning (MRP) system Improved company's data security by installing 12 Intrusion P...

Tags for this Online Resume: MRP, Purchasing, Supply Chain, Commodities, Inventory, Interactive Voice Response, Management, software, Project Manager

Customer Service Manager - 18 Years of Experience - Near 48081

CAREER SUMMARY Results-driven and growth-focused management executive with more than 18 years of progressive success in contact center management for small to medium-sized business and Fortune 500 corporations. Proven track record of delivering results in high volume high visibility environments. Strong directional communication skills and knowledge of call center technology such as ACD systems, IVR, PBX, IEX/TCS, and CMS. ...

Tags for this Online Resume: Account Management, Business Development, Management, Sales, Sales Training, Support, Training, Financial, Call Center, Call Center Management, customer service, call center, leadership

Customer Service Supervisor - 6 Years of Experience - Near 78250

SUMMARY OF QUALIFICATIONS * Customer Service Skills * QA Analyst * Performance monitoring * Committed to operational efficiency and effectiveness * Outstanding oral and written communication skills * Strong knowledge of Microsoft applications * Ability to prioritize tasks * Advocate of a stellar customer experience * Problem solver * AdHoc reporting * Project management * Budget Forecast * IVR Nuance * NICE & ACCOMPLISHMENTS

Tags for this Online Resume: call center, customer service, Applications, AVAYA, Microsoft, Monitoring, Billing, Coding, Complaints, coach

General - 10 Years of Experience - Near 80236

My work history consists of ten years of direct supervisory experience combined with twelve years of public service delivery. My skill set intersects and compliments several diverse employment, intervention and academic arenas. I possess a strong interdisciplinary team approach, coupled with lean process improvement knowledge as well as employee recruitment, employer engagement, facilitation delivery, and team coach practic...

Tags for this Online Resume: human resources