Description
SUMMARY: Over 20 years' experience as a senior IT/Business Project Manager with vast experience in Software Development Life Cycle (SDLC), Project Life Cycle (PLC) and Release Management. Major strengths include the ability to successfully and profitably manage numerous small, medium and multi-million dollar turnkey concurrent projects through all project phases from conception through completion within targeted cost, schedule, and compliance parameters. Extensive experience in working with IT/Operational/Functional teams in a highly collaborative, interactive atmosphere in order to establish clear objectives and team accountability expectations. Proven ability to identify and remove project roadblocks that prevent the project from accomplishing its goals. Key Expertise: * Recruited/ managed/mentored project teams that include members across operational/functional areas * Analytical and insightful ability to successfully interface with stakeholders/vendors regarding project objectives * Conducted Work Breakdown Structure meetings to determine major deliverables or products to be produced * Controlled Finances via project budget * Experienced managing Scope, Risks, Quality, Change, Communication and Issue Management and reporting * Conducted/participated in Project Change Control and reviews * Reporting - Conduct weekly/monthly status meetings and report to Team, Stakeholders and Executive Managers * Developed and implemented a PMO that supported strategic planning governance and closing of numerous projects * Launched to finish new programs monitored and reported on progress throughout the process * Experienced in Waterfall and Agile Software Development Lifecycle (SDLC) methodologies * Experienced as a Business/Systems Analyst in gathering technical, functional, and business requirements * Software Test Plan/Cases - Unit, Smoke, Sanity, Regression, System, Integration, Load, Acceptance testing * Prepared/executed contracts such as Request for Proposal (RFP), Statement of Work (SOW), Non-Disclosure agreements (NDA), and Master Service Agreements (MSA). * Experienced in Release Management from the development stage to software release SKILLS SUMMARY: Project Management: Twenty years' experience with Custom Software Development, Database Design (SQL/Oracle), Systems Engineering, System Migrations/Integrations, Enterprise-wide Implementations IT Project Lifecycle: Twenty years' experience with Business/Technical Requirements Gathering/Analysis, Costing & Budgeting, Project Scheduling, Risk Management, Testing/Quality Assurance /Rollout/Support Value-Added Leadership: Twenty years' experience with Cross-Functional Supervision, Team Building & Mentoring, Client Relations & Presentations, Business & IT Planning, and Vendor Management in/lockbox TBConsulting provides a full range of IT services that help mid-market companies that include Private Cloud Solutions, Disaster Recovery, Data Management, Virtual Desktop (VDI) Solutions and Custom Software Development Solutions. : * Provided guidance to implement Project Management/PMO disciplines that included projecting, planning, organizing, motivating and controlling resources to achieve specific goals and meet specific criteria. * Adopted ITIL framework, to align IT services to the needs and goals of the business * Monitored client and TBC program plan progress that included managing escalations and performance issues. * Managed internal project team project progress/risk/changes/issues. * Managed company resources in order to assign available resources to various activities while taking into consideration both the resource availability and the project timeline. * Participated in SharePoint document management where controls were established that defined the life cycle of documents within TBC's organization. * Provided input to budgets with an understanding of how funds would be utilized and expended over time for projects or operations. * Prepared Master Service Agreements, Statements of Work and Responses to RFPs for numerous potential clients. * Maintained quality service by establishing and enforcing organization standards. * Defined project scope and objectives, involving relevant stakeholders/clients and ensured technical feasibility. * Developed detailed project plans to monitor and track progress. * Acquired ITIL Foundation certification. * Meritus, Cooperative Health Insurance Plan, Tempe, AZ, Senior IT Project Manager - Company Closed check processing. Interacted with vendors that provided card payment solutions to securely process card payments and lockbox check (ACH Automated Clearing House) payments with OCR readable coupons that originated from Meritus members. * Project managed the development of a healthcare mobile application that would provide Meritus members the ability to access health plan and provider directory information that is HIPPA compliant with comprehensive privacy security and regulatory compliance. * Project managed the upgrade of Meritus' phone system with the development of Cisco's Unified IP Interactive Voice Response (IP IVR) solution that is enabled by the Cisco Unified Communications platform which is integrated with Cisco Unified Communications Manager (CUCM).
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