Description
Qualification Summary Experienced Senior Director in Project/Program Management and Strategy. Established several Program Management Offices (PMO). Possess strong process analysis and planning skills. Managed and built up to 20+ IT and business teams at major corporations allocating resources, implementing operational support, and replacing enterprise systems. Implement large scale Business Process Management (BPM) systems, and PMOs (delivery and governance). Maintain services and initiative P&L's, controlled cost, and focused on client satisfaction and delivery. Manage portfolio and programs, control scope, and developed full lifecycle master and project plans in agile and waterfall methodologies. Handle difficult clients and grow accounts with follow-on work in very dynamic environments. Utilize project/portfolio management skills to track quality, budget, schedule, and determine build versus buy solutions. Familiar with Integration, Operational Efficiency, and Implementation in the Web Server, and Legacy environments. Industry experience in Retail, Hospitality, Healthcare, Financial Services, and Government. Enjoy learning new technologies and developing creative solutions. Qualification Summary Experience Consultant, Various Firms 2009 - Present Program & Project Manager/Director of PMO Intercontinental Hotel Group (IHG) via Aspirent: * Project Management within the Digital+Voice group, managing Digital Guest Experience and Language translation projects. * Enhancing the hotel guest experience through new functionality with the mobile app, web, and email for pre-stay/arrival, stay, and post-stay: such as mobile check-out, guest request, arrival, chat, mobile key, etc. * Managing several projects and work efforts to translate or trans-create multiple channels into the 17 IHG supported languages, such as Thai, Chinese, and Indonesian. The Home Depot SSC (Store Support Center) via Aspirent: * Product/Project Management of the Front End of the Future for Home Depot's Front End Registers and "Self-Checkout (SCO) Replacement" systems. * Evaluating Cash Management/Recycler vendors for Self-Checkout (SCO). * Managing the deployment effort to merge the POS Register functionality into a Store PC, "Dual-Role Workstation". Coca-Cola HR IT via Aspirent and Baer Group: * Program managing the successful delivery of the challenging HR IT projects/effort in the HR IT area: Time and Attendance (Infor) RTES, IVR Cisco Tropo, Compensation Annual Incentives (Bonus) Cycle, a.k.a. LTI and ECM. * Project manage the interface effort to send SAP data to SuccessFactors Workforce Analytics for Finance, Payroll, and Benefits. * During deployment, leading weekend validation efforts and 24-hour swat team efforts to resolve critical production issues. * Overseeing the projects and team leads within the HR and Compensation portfolio. Macy's Systems & Technology (MST) via DBS: * Established PMOs for the Marketing and Logistics areas, driving best practices standards and processes. * Analyzed and defined In-Take (Proposal and Idea) Process flow across multiple divisions, providing the tools and templates for operational efficiencies. * Overseeing the projects and program managers within the Customer Ecosystem.
Accomplishments
Highlights:
Keywords
