Description
COVER LETTER: To Whom It May Concern: I have attaching my resume along with this letter for review. As you can see from my resume, I have over 20 years' experience in the telecommunications, structured cabling and IT industry and consider myself to be a great asset to any company. Though my resume speaks for itself, it cannot fully profile the manner in which I have been successful. I hope to accomplish this in a meeting with you where we can exchange information, get to know one another, and examine if this employment opportunity is mutually beneficial. I would like to schedule a personal interview at your earliest convenience. I thank you in advance for your time and look forward to hearing and meeting with you soon. Sincerely, Gary F Papke Jr. OBJECTIVE: To obtain a leadership position with a solid, growth oriented & results driven organization where I can best utilize my experience, training & management skills to make a significant contribution to the overall success of the organization. To be part of a winning team I can be proud of. SUMMERY OF QUALIFICATIONS Over 30 years' experience as a small business owner in the commercial Telecommunications / IT industry overseeing all aspects of the day to day operations including administration, marketing, sales, customer relations, customer service and operations Well-experienced managing and supervising employees and proficient with all aspects of workforce development including recruiting, hiring, training, scheduling, delegating and monitoring all work activities for quality, expediency, safety, and proper employee/customer interactions Seasoned telephony professional with a sound understanding of traditional and VoIP solutions, background includes but is not limited to PBX and key systems, hosted and premised based VoIP solutions, PTSN, MPLS, T-1, OC-3, IVR & ACD for a wide range of commercial applications Responsible for all customer interaction, customer development, service and ongoing relations building, including managing over 650 customer organizations with over 1000 customer contacts, interaction with both client hierarchy CEO, CFO, CTO, COO to lower level employees Veteran Project Manager with over 20 experience in managing numerous IT, telecom & cable infrastructure upgrades and deployments, including multiple 2000 plus set call center roll outs, 21,000 drop facility re-cable project and hundreds of small to medium sized telephone system deployments Extensive knowledge and experience in all aspects of voice/ data and AV LAN/ WAN medias including but not limited to Category 5, 5E, 6, 6A and fiber optic open architect cabling infrastructures Over 20 years' experience in sales, setting and providing the highest standards of customer service, assisting customers with their product/service requirements, requests, and selections, offering intelligent solutions customized to individual or situational needs, assertively negotiating pricing and terms, securing agreements, resolving issues, while meeting or exceeding customer expectations Third party vendor relationships and negotiations Strong leadership, goal-oriented, provides focus, motivation and incentive to any sales force Over 5 years' experience in the video surveillance industry for various commercial applications, including digital and IP cameras, NVR/ DVR applications Strong communications, analytical, and problem-solving skills Multi-tasks efficiently, learns new systems quickly, and completes all projects/assignments on or ahead of critical deadlines Experienced using computers, Windows, MS Office, MS Project, multiple CRM solutions, Internet research, and email Works well independently or collaboratively in a team environment Gary F. Papke, Jr. Page 1 Conceptualized and initiated a boot strap start-up company selling and servicing structured cabling solutions and telecommunication products, managed and grew the company till acquired in September of 2015 Managed all aspects of the day to day operation including human resources, administration, marketing, sales, customer service and operations Managed over 100 employees, with 90 field service and installation technicians on an as needed basis for various projects, responsibilities including supervising all work from start to finish and monitoring progress throughout each deployment Utilized as a respected resource by peers, field technicians, and clients, recognized as the "go-to" professional to resolve complex issues with concise and well-thought out solutions when other personnel could not Developed strong business relationships, maintaining regularly scheduled, as-needed, and emergency on-call services for more than 650 companies 09/15 - Present PRESIDENT / CEO MORE TECHNOLOGIES, VICTOR, NY Information Technology, Telecommunications & Cabling Infrastructure Contractor & Consultant Responsibilities include assessing clients current and future telecom needs, specification documentation development, client presenting with options that best fit their requirements Project manage client IT deployments including VoIP roll outs, network upgrades & cabling infrastructure implementations through the pre-deployment conceptual design planning and configuration stage to the solutions post project client handoff and first day of business support Act as a liaison between customer and key organize team members Develop project deployment plan including identifying key milestones, head off potential pitfalls and project hurdles, deadlines, resources allocation, coordination and scheduling, project prioritization, revenue forecasting and project costing, client communications and documentation. Manage project activities and resources to ensure project goals are achieved on schedule with in budget. Manage any additions or changes to the project plan Project documentation and post implementation support Gary F. Papke, Jr. Page 2 Gary F. Papke, Jr.
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