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Online Resumes with "IVR "
Featured Profile
IS Applications Manager
I am a motivated and dedicated employee with over 25 years of experience in Financial and Healthcare applications. I have a MBA from Central Michigan University, an undergraduate degree in Business Administration from North Carolina Wesleyan College. I am currently employed at BCBSNC in the capacity of and Information Systems Manager. My major responsibilities include the total system responsibility for the Federal Emplo...
Ideal Companies: Banking, Finance, Hospitals, HealthCare Insurance
Tags for this Online Resume:
SQL, Project Management, DB2, Unix, OS390
Featured Profile
Telecommunications Specialist/Cisco VOIP Engineer
Looking for a Tier 2 or 3 Technical Support position or Cisco VOIP Engineer position.
Ideal Companies: AT&T, CBeyond, Verizon, Sprint., Any growing organization.
Tags for this Online Resume:
Cisco Call Manager, Cisco Unity, IPCC Express, Unified Communications, IP telephony services, Remote Access administrator, VOIP Engineer, technical support, RSA Securid Administrator, Aspect ACD system, Chatterbox IVR system, Juniper SSL/VPN administrator, circuits, broadband services, ·Remote site telephony/data requirements (analysis, pricing, ordering, maintenance, problem determination/resolution), DSL, Technical Writer, Unified Communications Manager, Cisco Contact Center Express, Cisco Unity Connections
Sales & Operations manager, Tri-State
Tags for this Online Resume:
Sales, Business , Development, Outside, Inside, Marketing , Management , Software, SaaS, consulting , User, Experience , interface , collaboration, CRM, analytics, security , Program, Project , ASP.NET, Windows, jQuery, HTML, WPF, windows 7, windows 8, Unified , communications, TTS, IVR, visual , audio , ICD, CPT
Business Manager/Analyst Professional
Business Process Manager, experienced in leading business process transformation for global implementation. Involved in the total redesign of business processes using cutting edge tools, like SAP, eGain, IBM Websphere, and IVR (Interactive Voice Recognition). Business catalyst with experience developing and implementing innovative strategies that create efficient and profitable CRM applications with focus on quality that ac...
Tags for this Online Resume:
Business Design, CRM Strategy, Quality Assurance Testing, Project Management, Process Discovery and Redesign, Cross Functional Collaborations
Senior Technical Manager Software Development and Networking with 15 Years of Hands on experience
To be part of an innovative team working on cutting edge projects. I’m looking for an opportunity which utilizes my outstanding skills in Software development/Project Management/ R&D /Project Lead using C#.NET, VB6, VB.NET, ASP.net VB6, C/C++, UNIX, TCP/IP, Oracle Servers/ SQL Servers / Database design/ implementation /IVR/CTI projects, besides giving me the ability to grow with the company and have a dynamic career path.
Tags for this Online Resume:
Noida, Visual Studio .NET, Technical Project Manager, Australia, Agile, SCRUM, USA
Senior Technical Manager Software Development and Networking with 15 Years of Hands on experience
To be part of an innovative team working on cutting edge projects. I’m looking for an opportunity which utilizes my outstanding skills in Software development/Project Management/ R&D /Project Lead using C#.NET, VB6, VB.NET, ASP.net VB6, C/C++, UNIX, TCP/IP, Oracle Servers/ SQL Servers / Database design/ implementation /IVR/CTI projects, besides giving me the ability to grow with the company and have a dynamic career path.
QA Tets Analyst-7 year experience
I have a ambition to be a Scrum-master for a agile team.
Tags for this Online Resume:
IVR System, QA testing, UI Testing, java
Featured Profile
Business Systems Analyst well versed in various areas including, servicing operations, compliance and risk, implementations, documentation, training policies and procedures. Served as program and project manager for large call center environments
Results-driven professional specializing in the Financial Services sector eager to contribute expertise in Business Development, Operations Management, Risk and Compliance toward collaborating with a progressive organization in optimizing bottom-line performance.
Ideal Companies: Fortune 500 companies and large corporations
Tags for this Online Resume:
Problem Solver, Process Improvement, Loss Mitigation , Change Management, Quality Control , SDLC methodigies, Strong written and verbal skills, Systems Analyst, Business Analyst, Audits, Benifit Analyst, Risk Management, Internal Controls, Scheduling, QC/QA, Strategic Planning, Team Leadership / Motivation, Training / Development, QA Testing, Policy Development, Talent Management, Employee Engagement, Negotiations Policy Development, Performance Management, Needs Assessment, Customer Service, Project Management, Techincal Writing, Business Control Testing, QA / Control Management
Customer Service Manger for Large Teams and Operations - Fortune 50 Experience - Bilingual
Over 10 years management experience for Fortune 50 company. Proven success at developing both large customer facing teams and back end operations teams. Superior expertise in process improvement, analysis, and efficiency optimization. Demonstrated excellence Quality Improvement; NPS (Net Promoter Score); Customer Survey; BPM (Business Process Management); PMP (Project Management Professional); IVR & ACD Management; Call Cen...
Tags for this Online Resume:
Tampa, Customer Service Manager, Operations, Project Management
Network Telecommunications Consultant
To be a leader on a telecom network voice engineering team both designing and help troubleshooting voice and IP servers on both the LAN/WAN enviroments.
Tags for this Online Resume:
Avaya Voice Engineer, Senior Voice Engineer, Contact Center Engineer, Genesys Engineer, IVR Contact Center Specialist, Cisco, CUCM
IS Applications Manager
I am a motivated and dedicated employee with over 25 years of experience in Financial and Healthcare applications. I have a MBA from Central Michigan University, an undergraduate degree in Business Administration from North Carolina Wesleyan College. I am currently employed at BCBSNC in the capacity of and Information Systems Manager. My major responsibilities include the total system responsibility for the Federal Emplo...
Ideal Companies: Banking, Finance, Hospitals, HealthCare Insurance
Tags for this Online Resume: SQL, Project Management, DB2, Unix, OS390
Telecommunications Specialist/Cisco VOIP Engineer
Looking for a Tier 2 or 3 Technical Support position or Cisco VOIP Engineer position.
Ideal Companies: AT&T, CBeyond, Verizon, Sprint., Any growing organization.
Tags for this Online Resume:
Cisco Call Manager, Cisco Unity, IPCC Express, Unified Communications, IP telephony services, Remote Access administrator, VOIP Engineer, technical support, RSA Securid Administrator, Aspect ACD system, Chatterbox IVR system, Juniper SSL/VPN administrator, circuits, broadband services, ·Remote site telephony/data requirements (analysis, pricing, ordering, maintenance, problem determination/resolution), DSL, Technical Writer, Unified Communications Manager, Cisco Contact Center Express, Cisco Unity Connections
Sales & Operations manager, Tri-State
Tags for this Online Resume:
Sales, Business , Development, Outside, Inside, Marketing , Management , Software, SaaS, consulting , User, Experience , interface , collaboration, CRM, analytics, security , Program, Project , ASP.NET, Windows, jQuery, HTML, WPF, windows 7, windows 8, Unified , communications, TTS, IVR, visual , audio , ICD, CPT
Business Manager/Analyst Professional
Business Process Manager, experienced in leading business process transformation for global implementation. Involved in the total redesign of business processes using cutting edge tools, like SAP, eGain, IBM Websphere, and IVR (Interactive Voice Recognition). Business catalyst with experience developing and implementing innovative strategies that create efficient and profitable CRM applications with focus on quality that ac...
Tags for this Online Resume:
Business Design, CRM Strategy, Quality Assurance Testing, Project Management, Process Discovery and Redesign, Cross Functional Collaborations
Senior Technical Manager Software Development and Networking with 15 Years of Hands on experience
To be part of an innovative team working on cutting edge projects. I’m looking for an opportunity which utilizes my outstanding skills in Software development/Project Management/ R&D /Project Lead using C#.NET, VB6, VB.NET, ASP.net VB6, C/C++, UNIX, TCP/IP, Oracle Servers/ SQL Servers / Database design/ implementation /IVR/CTI projects, besides giving me the ability to grow with the company and have a dynamic career path.
Tags for this Online Resume:
Noida, Visual Studio .NET, Technical Project Manager, Australia, Agile, SCRUM, USA
Senior Technical Manager Software Development and Networking with 15 Years of Hands on experience
To be part of an innovative team working on cutting edge projects. I’m looking for an opportunity which utilizes my outstanding skills in Software development/Project Management/ R&D /Project Lead using C#.NET, VB6, VB.NET, ASP.net VB6, C/C++, UNIX, TCP/IP, Oracle Servers/ SQL Servers / Database design/ implementation /IVR/CTI projects, besides giving me the ability to grow with the company and have a dynamic career path.
QA Tets Analyst-7 year experience
I have a ambition to be a Scrum-master for a agile team.
Tags for this Online Resume:
IVR System, QA testing, UI Testing, java
Featured Profile
Business Systems Analyst well versed in various areas including, servicing operations, compliance and risk, implementations, documentation, training policies and procedures. Served as program and project manager for large call center environments
Results-driven professional specializing in the Financial Services sector eager to contribute expertise in Business Development, Operations Management, Risk and Compliance toward collaborating with a progressive organization in optimizing bottom-line performance.
Ideal Companies: Fortune 500 companies and large corporations
Tags for this Online Resume:
Problem Solver, Process Improvement, Loss Mitigation , Change Management, Quality Control , SDLC methodigies, Strong written and verbal skills, Systems Analyst, Business Analyst, Audits, Benifit Analyst, Risk Management, Internal Controls, Scheduling, QC/QA, Strategic Planning, Team Leadership / Motivation, Training / Development, QA Testing, Policy Development, Talent Management, Employee Engagement, Negotiations Policy Development, Performance Management, Needs Assessment, Customer Service, Project Management, Techincal Writing, Business Control Testing, QA / Control Management
Customer Service Manger for Large Teams and Operations - Fortune 50 Experience - Bilingual
Over 10 years management experience for Fortune 50 company. Proven success at developing both large customer facing teams and back end operations teams. Superior expertise in process improvement, analysis, and efficiency optimization. Demonstrated excellence Quality Improvement; NPS (Net Promoter Score); Customer Survey; BPM (Business Process Management); PMP (Project Management Professional); IVR & ACD Management; Call Cen...
Tags for this Online Resume:
Tampa, Customer Service Manager, Operations, Project Management
Network Telecommunications Consultant
To be a leader on a telecom network voice engineering team both designing and help troubleshooting voice and IP servers on both the LAN/WAN enviroments.
Tags for this Online Resume:
Avaya Voice Engineer, Senior Voice Engineer, Contact Center Engineer, Genesys Engineer, IVR Contact Center Specialist, Cisco, CUCM
Business Systems Analyst well versed in various areas including, servicing operations, compliance and risk, implementations, documentation, training policies and procedures. Served as program and project manager for large call center environments
Results-driven professional specializing in the Financial Services sector eager to contribute expertise in Business Development, Operations Management, Risk and Compliance toward collaborating with a progressive organization in optimizing bottom-line performance.
Ideal Companies: Fortune 500 companies and large corporations
Tags for this Online Resume: Problem Solver, Process Improvement, Loss Mitigation , Change Management, Quality Control , SDLC methodigies, Strong written and verbal skills, Systems Analyst, Business Analyst, Audits, Benifit Analyst, Risk Management, Internal Controls, Scheduling, QC/QA, Strategic Planning, Team Leadership / Motivation, Training / Development, QA Testing, Policy Development, Talent Management, Employee Engagement, Negotiations Policy Development, Performance Management, Needs Assessment, Customer Service, Project Management, Techincal Writing, Business Control Testing, QA / Control Management
