Description
Primary contact for planning & implementing Cisco Call Center Agile including reporting Waterfall Highly motivated software professional with focus on business analysis and Standardized Training documents and conducted multiple reporting. Have worked in multiple training sessions PROJECT domains including finance and Been a part of acquisitions and mergers team. Suggested and MGMT/TRACKING healthcare. Continuous learner with implemented operational changes for a smooth Jira the ability to quickly adapt to any new implementation environment and apply my skills. Rally Collaborated with various intake portal contacts to define and establish a common process and contact across the company MS Project US Visa Sponsorship not required. Business Analyst PROGRAMMING FS Impex LTD Bangalore (India) Visual Basic October 2013 to March 2016 ASP.NET Conduct client interviews over phone for requirements NORTEL IVR gathering, Ensure that the deliverables are meeting all the ICM internal quality metrics AVAYA PBX Responsible for testing and implementation. AT & T ROUTE IT Was responsible for updating dashboards and generated status ACTUATE REPORTING TOOL reports for the leadership. Prepared Use case models based on Business Requirement
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