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Online Resumes with "IEX "
Customer Service Manager
Over twenty five years of management experience with the skills and knowledge to interpret data and instinct for efficient and tactile resolutions. Utilizing my experiences I have bridged the gaps in efficiency and consistencies across the Northeast, Enterprise and BGCO RM teams. I have effectively managed and developed Virtual teams the last ten years. I have formed solid partnerships with Center leadership, Area Leaders...
Ideal Companies: Apple, Verizon. Amazon
Customer Service Supervisor - 15 Years of Experience - Near 28214
Professional Relationship Building Manager excited to bring excellent customer relations to internal and external clients with goals of leading a team who will provide world class service in the Charlotte, NC area. Experience in leadership/management, banking, accounts receivable, and sales are experiences I can bring to the company. Leader of several successful projects and success leading my team to increase sales by 35%...
Tags for this Online Resume: Charlotte, NC, Management, Customer Service, Accounts Receivable, Microsoft Office, Verient, Banking, Leadership
Director of Customer Care
Seeking an Executive level Operations Position that will add value by virtue of managing top line revenue, while also effectively changing the landscape of cost through effective margin analysis. The ideal position will provide opportunities to inspire through leadership and direct strategic support to multiple departments, through sales, technical support, customer service and vendor relationships.
Ideal Companies: Sprint, Verizon, Amazon, Cerner, HCA Midwest Health Systems, Time Warner, Direct TV, Garmin
Tags for this Online Resume: SAP, Oracle, IEX, Organizational Leadership, Strategic Planning, Budgeting, Multisite Call Center Operations, Nice Systems, Service Delivery Transformation, Virtual and Remote Leadership, Outsourcing, Vendor Management, Offshoring, Continuous Process Improvement, Vendor Relationship Management, Chat, Email Response Management, WFM Forecasting, RFP Process, Compliance, HR, E-Commerce
Application Support - 12 Years of Experience - Near 08817
SUMMARY Experienced Lead Engineer in Healthcare Insurance, Workforce Management, Call Recording, Contact Center Technologies, Desktop Application testing and certification processes, Security Protocols, Policies and Access Control and Call Center Operations. Led the implementation of key Contact Center tools like IEX and Aspect Workforce Optimization (WFO) technology, NICE and Verint 100% call recording/quality monitoring p...
Tags for this Online Resume: Infrastructure, Web, Application Support, AVAYA, Cms, Support, Voice, Call Center, Desktop Applications, Desktop Computer
Manager - 5 Years of Experience - Near 19050
SKILLS SUMMARY SKILLS SUMMARY Enterprising, technically skilled Customer Service Manager known for accuracy and attention to detail while managing operations in the insurance and financial industries as well as in call centers. A career with more than 20 years of experience in customer satisfaction, including 8 years in the insurance industry, 5 years in healthcare, and 12 years in managerial positions. Proficient in MS Off...
Ideal Companies: Pfizer
Tags for this Online Resume: Compliance, Licensing, Management, Insurance, Scheduling, Financial, Interactive Voice Response, Voice, Audit, Customer Service, Risk Management
Biochemist
PROFILE: Protein and peptide analytical biochemist and structural biologist with over fourteen plus years of combined research experience in both academia as well as in industry. Isolated, purified and characterized several different native and recombinant proteins and enzymes in large amounts from natural sources as well as inclusion bodies by employing various separation, biochemical and biophysical techniques that includ...
Tags for this Online Resume: Research, Protein purification, Protein analytics, Test, Antibody, monospecific bispecific, purification, TCR-Ig, DVD-Ig, High throughput assays, Enzyme assays, Data Analysis, Biochemical and biophysical assays, UV, VIS, ITC, DSC, SEC MALS, Fluorescence, Pymol, Modeller, CCP4 suite
Customer Service Manager - 14 Years of Experience - Near 85041
HIGHLIGHTS OF QUALIFICATIONS: Accomplished Program Manager / Business Manager and Call Center Management Professional offering over 20 years of successful performance, proven proficiency and accomplishments in: * Senior Benefits Advisement/Consulting - Arizona State Retirement System * Healthcare / (Medicare/Medicaid) Supervisory Experience and general back ground of Appeals & Grievances - US Health Dept. * Project & Busine...
Tags for this Online Resume: Bilingual, Call Center, Customer Service, Training, Cms, Medicare, Insurance, Management, Benefits, ACD
Manager - 15 Years of Experience - Near 27409
COVER LETTER: Hello Hiring Team, As a dedicated operations and customer support professional with over 15 years of proven success managing operational efficiency within call center environments, I deliver results. My success is demonstrated by an ability to manage multiple centers and cross-functional teams through large-scale implementations, as well as oversee daily production. I am a collaborative leader with the right c...
Tags for this Online Resume: AT&T, Customer Service, Forecast, Forecasting, Inventory, Microsoft, Microsoft Excel, Policies and Procedures, Schematics, Wireless
Scientist - 5 Years of Experience - Near 94706
SUMMARY: 1. Multidisciplinary background in biochemistry, biophysics, chemistry and material science: three-year UCSF School of Dentistry postdoctoral training in biochemistry / biophysics and five-year Ph.D. research training in chemistry (biointerface design and analysis). 2. Successfully led or involved projects about biomolecular expression and analysis. 3. Proven ability to lead and work with cross-functional teams fro...
Tags for this Online Resume: Research, Chemistry, Western blot, Distribution, ELISA, High Performance Liquid Chromatography (HPLC), Imaging, Microsoft Office, Pharmaceutical, Science
Customer Service Manager - 18 Years of Experience - Near 48081
CAREER SUMMARY Results-driven and growth-focused management executive with more than 18 years of progressive success in contact center management for small to medium-sized business and Fortune 500 corporations. Proven track record of delivering results in high volume high visibility environments. Strong directional communication skills and knowledge of call center technology such as ACD systems, IVR, PBX, IEX/TCS, and CMS. ...
Tags for this Online Resume: Account Management, Business Development, Management, Sales, Sales Training, Support, Training, Financial, Call Center, Call Center Management, customer service, call center, leadership
Business Analyst
With Successful Managerial experience, demonstrated will be the ability to receive coaching/training by manager and to manage others, while guaranteeing a return of profit and company growth. Evidence immediately are the qualities emulated with a few of the following qualifications: Analysis from staffing modeling to forecasting and scheduling for efficiency. Listed below will show Extensive Knowledge in Troubl...
Ideal Companies: Any
Tags for this Online Resume: Aspect, Telecom, Support Analyst, Help Desk Analyst, Evolve, Power BI, C#, Visual Basic, MS Access, SQL, Crystal Reports, IEX, WFM
Workforce Manager
I'm currently seeking for Workforce Manager position. I am a manager with profound experience in Workforce planning, scheduling, real time management; reporting and analysis for call center production; identifying potential issues and solutions; reviewing gap between performance and goals; identifying opportunities in production to meet financial goals; building and keeping good client relations; developing process to mana...
Ideal Companies: Call Center- Workforce Manager
Tags for this Online Resume: Training, Workforce Management, Leadership, Microsoft Outlook, Scheduling, Management, AVAYA, Business Development, Call Center, Workforce manager, workforce lead, planning, forecasting, IEX, Workforce Software, organization and management, communication, CMS Avaya, E Workforce, Aspect
