I'm currently seeking for Workforce Manager position. I am a manager with profound experience in Workforce planning, scheduling, real time management; reporting and analysis for call center production; identifying potential issues and solutions; reviewing gap between performance and goals; identifying opportunities in production to meet financial goals; building and keeping good client relations; developing process to manage production across multiple lines of business and multiple locations

Highlights:

Companies I like:

Call Center- Workforce Manager

• Training
• Workforce Management
• Leadership
• Microsoft Outlook
• Scheduling
• Management
• AVAYA
• Business Development
• Call Center
• Workforce manager
• workforce lead
• planning
• forecasting
• IEX
• Workforce Software
• organization and management
• communication
• CMS Avaya
• E Workforce
• Aspect