COVER LETTER: Hello Hiring Team, As a dedicated operations and customer support professional with over 15 years of proven success managing operational efficiency within call center environments, I deliver results. My success is demonstrated by an ability to manage multiple centers and cross-functional teams through large-scale implementations, as well as oversee daily production. I am a collaborative leader with the right combination of project management, continuous improvement, team leadership, mentoring, coaching, analysis and reporting, performance monitoring, compliance, and technology expertise to maximize efficiency and achieve operating goals. My background and experience will be an added value to your organization. Selected Achievements * Team Management, Business Analysis and Project Management professional. * Managed operations for several call centers, consistently achieving metrics within 1% of goal for Key Performance Indicators. * Extensive experience developing, creating and analyzing project reporting data. * Proven application administrator, data reporting developer and analyst. * Advanced knowledge and proficient with NICE IEX, Avaya CMS, Informiam Dashboard, e-talk Qfiniti Microsoft Outlook, Excel, Word, Access, PowerPoint and SharePoint Designer. I would welcome the opportunity to personally interview with your organization to discuss how my qualifications will benefit your firm. Thank you very much for your consideration, and I look forward to speaking with you. Sincerely, Keith Snyder

Highlights:

• AT&T
• Customer Service
• Forecast
• Forecasting
• Inventory
• Microsoft
• Microsoft Excel
• Policies and Procedures
• Schematics
• Wireless