SKILLS SUMMARY SKILLS SUMMARY Enterprising, technically skilled Customer Service Manager known for accuracy and attention to detail while managing operations in the insurance and financial industries as well as in call centers. A career with more than 20 years of experience in customer satisfaction, including 8 years in the insurance industry, 5 years in healthcare, and 12 years in managerial positions. Proficient in MS Office Suite, CMS database, Medicare Guidance, NaviNet, EDI Systems, CMS and Department of Public Welfare Eligibility systems, and IEX. * Customer Service and Call Center Management * Complaint Handling & Resolution * Provider and Member Retention * Customer Service Enhancement SKILLS SUMMARY Enterprising, technically skilled Customer Service Manager known for accuracy and attention to detail while managing operations in the insurance and financial industries as well as in call centers. A career with more than 20 years of experience in customer satisfaction, including 8 years in the insurance industry, 5 years in healthcare, and 12 years in managerial positions. Proficient in MS Office Suite, CMS database, Medicare Guidance, NaviNet, EDI Systems, CMS and Department of Public Welfare Eligibility systems, and IEX. * Customer Service and Call Center Management * Complaint Handling & Resolution * Provider and Member Retention * Customer Service Enhancement

Highlights:

Companies I like:

Pfizer

• Compliance
• Licensing
• Management
• Insurance
• Scheduling
• Financial
• Interactive Voice Response
• Voice
• Audit
• Customer Service
• Risk Management