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Online Resumes with "IEX "



Workforce Operations Manager

I am interested in moving to the next level in my career, where I can use my management and operations experience that I have gained over the last several years.

Tags for this Online Resume: Workforce Operations, WFO, Avaya, Aspect, IEX , Verint

Mission Control Anaylst- 2 years experience in current position- IEX/WFM/Avaya

Reporting Analyst, Workforce Management

Tags for this Online Resume: call center workforce management, reporting analyst, traffic analyst, agent skilling, IEX, Avaya CMS, Cisco ICM, IEX Workforce Planning System, Cisco UCCM, NICE IEX TotalView WFM (R4.6)

Featured Profile

Process Improvement, Project Management, IT Consulting, Wireline/Wireless Specialist

• Twelve years of experience in full life cycle (SDLC) Project Management & Process Improvement within the technology and telecommunications industries. Specializing in CRM, Customer Care, CTI, Quality Assurance, Workflow analysis, technical Call Center Strategies and IT Methodologies. • Extensive background in managing teams and implementing projects workflow processes, voice solutions, web portal interfaces, network te...

Ideal Companies: Technology Companies, Consulting Firms, Telecommunication

Tags for this Online Resume: Process Improvement, IT Consulting, Customer Service Director, Business Development, Call Center Management, Sales Engineer

Workforce Management Manager

I am seeking a high energy, demanding position that will allow me to learn while utilizing my natural excitement.

Tags for this Online Resume: WFM, IEX, Workforce, hiring, intraday, real time

Director Healthcare Call Center, Jackson, MS

I would like to obtain a position that will allow me to analyze healthcare processes regarding claims or call center to ensure they are compliant with the policies that govern the processes. I have experience in analyzing claims and proposing processes that decrease the number of pended claims.

Tags for this Online Resume: Medicare knowledge, Medicaid Knowledge, Federal Insurance Knowledge, Avaya Call Management System, IEX Call Management System, Forecasting

Supervisor

Tags for this Online Resume: workforce management, analyst, scheduling, forecasting, IEX Totalview

Featured Profile

Featured Profile

Senior Scientist

Tags for this Online Resume: HPLC, LCMS, GC/GCMS, GPC, AC, IEX/IEC, SDS-PAGE, UV, FTIR/NIR, Fluorescence, lyophilization, diafiltration/ultrafiltration, method development, qualification, validation, formulation

Manager - 10 Years of Experience - Near 32815

Ronald J. Etienne 11106 Cypress Leaf Drive Orlando, FL 32825 H (407) 306-9159 C (407) 443-3367 Email: rone201@hotmail.com OPTUM Orlando, FL 9/12-Present Operations Manager /myCustomHealth account. • Demonstrated leadership skills and ability to resolve conflict. • Recruiting new talent; Analyze call center marketing trends; Researching and analyzing the effectiveness of ...

Tags for this Online Resume: SQL, CRM, Office, Kronos, Kronos (Labor Mgmt Sys), Management, P&L, Customer Relationship Management, Quality Assurance, Test