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Online Resumes with "Firepond Contact Center"
Employment Interviewer - 6 Years of Experience
Areas of Expertise * Staff Training and Development * Hire personnel in accordance with company standards and according to labor and employment law * Administer salary and employee recognition * Conduct monthly, mid-year, and annual performance reviews * Manage departments composed of up to 120 staff members, to include interviewing, hiring, onboarding, training and guidance, discipline, and terminations * Project Coordinat...
Tags for this Online Resume: Call Center, Recruiting, Research, Retail, Communication Skills, Customer Service, Excellent Communication Skills, Fast-paced Environment, Firepond Contact Center, Focus, human resources, recruiter, customer service, hr, recruiting, employee relations, staffing
Executive Assistant - 12 Years of Experience
To obtain a mid-level position in the field of administration/ customer service with an organization that will allow me to advance my professional portfolio and utilize my excellent interpersonal skills, exceptional customer service qualities and extensive medical experience.
Tags for this Online Resume: Firepond Contact Center, Medical, Scheduling, Typing, Legal, Secretarial, Support, Medicare, Administrative Assistant, Data Entry
Manager - 10 Years of Experience - Near 89110
Tags for this Online Resume: Switchboard, Budgeting, C Programming Language, Coaching, Communications, Compliance, Customer Service, Data Entry, FACETS, Firepond Contact Center, management, manager, assistant manager
Customer Service Manager - 12 Years of Experience - Near 32837
PROFESSIONAL SUMMARY A results driven executive with demonstrated abilities to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries, cutting-edge markets, and fast-paced environments. Strong technical and business qualifications with an impressive track record of hands-on experience in strategic planning, business unit development, project and product management, and sys...
Tags for this Online Resume: Management, Automation, Business Requirements, Change Management, Consolidations, Consulting, Customer Service, Firepond Contact Center, customer service, call center
Revenue Agent - 6 Years of Experience - Near 30274
Areas of Expertise * Customer Service / Sales Analysis * Administrative Coordination * Financial and Collections Analysis * Banking Deposits and Cash Verification * Cross-Functional Processes * Debt Collections Management * Sales Forecasting and Goal Setting * Office Management * Month-end Reporting * Process Improvement * Operations Coordination * Outside and Inside Sales * 95%+ Performance Rating * Customer Escalations * ...
Tags for this Online Resume: Deposits, Management, Sales, Firepond Contact Center, Account Management, Banking Industry, Customer Service, Financial, Forecasting, Goal Setting, excel
Project Manager - 16 Years of Experience - Near 80002
Tags for this Online Resume: Call Center, Firepond Contact Center, Integrate, Project Management Office, Infrastructure, Management, Microsoft, Active Directory, Cisco, Interactive Voice Response, agile, software, linux
Customer Service Supervisor - 10 Years of Experience - Near 60101
An accomplished and dynamic supervisor with proven success in managing employees achieving improved productivity goals is seeking a position, as a Contact Center Supervisor.
Tags for this Online Resume: Troubleshooting, Email, Firepond Contact Center, Social Media, SAP, Configure, Desktop Computer, ISO, ISO 9001, Laptop Computer
Sales Manager - 13 Years of Experience - Near 32258
Tags for this Online Resume: Call Center, Insurance, Medicare, Telemarketing, Budgeting, Firepond Contact Center, Operating Budget, Annuity, BDC, Health Insurance, inside sales, sales representative, sales, account manager
Customer Service Manager
Qualifications Quality and Process Improvement * Have worked in a Quality role for 15 years including being certified in Six Sigma by Air Academy during my tenure. * Supported Pharmacy Operations and Contact Center for Fortune 20 company by providing a diverse set of skills and knowledge related to Policy and Procedure development and adherence, error proofing, Call Quality Program Design and Monitoring of State and Federal...
Tags for this Online Resume: Banking Industry, Encryption, POS, Project Coordinator, Quality, Quality Assurance, Services, Data Entry, Firepond Contact Center, Leadership
Customer Service Manager - 14 Years of Experience
A creative program manager that "sees the big picture" and masters the details to achieve immediate and long-term project success. A strategic life cycle project planner successful at creating globally accepted strategies that apply client troubleshooting (interpretation analysis resolution) strong analytical organizational and interpersonal skills. * Analyzes and manages risks and interdependencies within and across projec...
Tags for this Online Resume: Management, Program Manager, Firepond Contact Center, Sales, Accounting, Coaching, Customer Relationship Management, Messaging, Microsoft SMS, Quality, call center
Marketing
Runnings $375 million privately owned retailer with 41 stores across upper Midwest and eastern regions of United States. including opening new stores in New York and New Hampshire. * Generated 309% increase in vendor marketing and sponsorship dollars over a 3 year period Created vendor marketing programs to generate support funds from companies like Wrangler Under Armour DeWALT Carhartt and Purina. * Championed a successful...
Tags for this Online Resume: Advertising, Public Relations, Retail, Social Media, Firepond Contact Center, Sales/Marketing, Buying, Telemarketing, Marketing Management, Product Marketing
Project Manager - 15 Years of Experience - Near 94089
SUMMARY More than 15 years of Leadership and Project Management experiences in IT and Enterprise Communications across all cloud, virtual and on-premise technologies, ensuring the highest quality deliverables. Successful track record of rallying a team towards a vision and achievement of business goals and customer satisfaction. * Strategic success built on deploying advanced IT solutions for the customers. * Effectively ma...
Tags for this Online Resume: Applications, Communications, Consulting, Customer Relationship Management, Firepond Contact Center, Genesys, IBM, Install, Integrate, Management
