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Online Resumes with "Escalation Management"
Professional Services Executive - Boston
Sales driven, client-facing, professional services manager with strong P&L, organizational development, project management and start-up experience.
Tags for this Online Resume: Professional Services, Pre-sales, P&L, Director, Senior Manager, program management, Engagement management, Due Diligence, Engineering, Financial
Project Managers - 15 Years of Experience - Near 76248
Summary Senior Telecommunications Engineer, wishes to contribute to the overall stability of your telephony architecture while transitioning to the new UC communications platforms. Results-driven with experience in front and back-end programming. Seeking a challenging opportunity to drive diverse corporate initiatives through strategic planning and achieve company objectives with proactive project management, decisive leade...
Tags for this Online Resume: Communications, Networking, Management, Cisco, Cisco Router, Cisco Routers, Infrastructure, Integrate, Unified Communications, Prognosis, IR, Analysis, Telecommunications, UC, Prognosis
Compliance Manager - 12 Years of Experience - Near 85015
SUMMARY: * Professional with over 13 years of Risk and Operational management (LOD01, LOD02 and LOD03) including: Audit, Commercial, Corporate, Consumer Credits, Credit Card Operations and Risk controls (products including: LOC, Conventional, VA, Commercial RE and ACH risk transaction evaluations). Extensive validation/control/mitigation and portfolio/ relationship management background. * 8 years of FTEs and contractors' s...
Tags for this Online Resume: Management, Risk Management, Risk Manager, Ad hoc analysis, Financial, Financial Statement, Due Diligence, Underwriting, Aml (Macro Lang), Audit, manager, risk, fraud, AML, compliance, lender, analyst, adwords, analytics, french, PM, Project, single point of contact
Managing Director - 15 Years of Experience - Near 01590
CAREER SUMMARY Sales and Services operations senior leader with experience leading and motivating sales, marketing, and services professionals to meet and exceed revenue with customer satisfaction goals. Highly organized, results-driven program & project champion with the motivational skillset to build cohesive teams for large scale programs. Recognized for interacting with all levels of the organization, including the Exec...
Tags for this Online Resume: Customer Relationship Management, Siebel, SAP, Call Center, Data Quality, Data Warehouse, Enterprise Data Warehouse, Help Desk, Integrate, Legacy, SFDC, Pipeline
Director - 20 Years of Experience - Near 80921
SUMMARY Comprehensive experience as a hands on manager for multi-national, high technology, customer service delivery operations. 20 plus years of large program/project management delivery, PMP, ITL trained. Extensive technology experience working in environments with enterprise servers, multiple O/S's, large storage and networks. Successful experience in service delivery operations, call handling, escalation management, la...
Tags for this Online Resume: Process Improvement, Support, PMP, Complaints, Platinum, Services, CSC, Customer Service, Management, HP, management
Manager - 20 Years of Experience - Near 27603
Summary Customer Success Management Professional with deep expertise in IT service and support. Uniquely skilled in enterprise-savvy customer advocacy and care. Experienced in varied environments from start-up to international industry leader. Accomplished in customer escalation management, relationship management, account management, project management, and technical writing. Tenacious and creative problem solver with exce...
Tags for this Online Resume: Support, Account Management, Account Manager, Global Support, Insurance, Leadership, Management, Pharmaceutical, Purchasing, Technical Support
Project Manager - 15 Years of Experience - Near 80014
ACCOMPLISHMENTS * Project Manager for multiple Advanced Engineering projects to include Network Convergence Optimization to sub 300 Millisecond's for Charters regional networks supporting cell backhaul * Managed the development and testing of Metropolitan Ethernet Forum (MEF) based Gigabit-Plus Services such as EPL EVPL and EPLAN on 10GB & 40GB UNIs for Charters commercial customers. * Coordinated engineering responses to C...
Tags for this Online Resume: Management, Engineering, Integrate, Project Management, Video, Applications, Infrastructure, Operating Systems, Firmware, Project Manager, agile, it jobs, Network
Training & Development Manager - 18 Years of Experience - Near 80906
planned Assessed implemented and evaluated major company strategies assisted with financial analysis and participated in short- and long-term planning Assessed risks anticipated bottlenecks and provided escalation management to balance the needs of the business * Successfully administered multiple cross-functional improvement initiatives in support of organizational strategy * Served as liaison between customer-facing/busin...
Tags for this Online Resume: Management, manager, operations, development
Manager
SUMMARY * Managed $7M+ Portfolio, Lead the work of 100+ Resources including Onsite and Offshore team * 17+ years of experience in Information Technology Industry Good Domain experience in Insurance and Healthcare. * Performed Variety of roles Project Manager, Engagement Manager, Portfolio Manager and Service Delivery Manager Role * Very good exposure in Application Maintenance (IT Service Management) and executed Managed Se...
Tags for this Online Resume: Active Server Pages, Reviews, Management, Metrics, Monitoring, Offshore, Planning, Services, Status Report, Support
Project Manager - 20 Years of Experience - Near 20854
Profile PMP with 15+ years of experience leading both on and off shore teams to support high-profile, global customers in the telecommunications, multimedia, government, financial services, and computer manufacturing sectors. Excels in generating revenue from existing and new accounts via add-on/new business and change orders. Adept at maintaining high rates of customer satisfaction and retention. Works well under pressure....
Tags for this Online Resume: Help Desk, Management, Services, Billing, Compaq, Infrastructure, Logistics, Pbx, PCS, Personal Conferencing Specification (PCS)
Customer Service Manager
SUMMARY * Experienced IT Project/Program Manager, Scrum Agile Manager, PMP with several years of diverse experience working for major Financial and Medical Corporations. Over 20 plus years in technology in the financial services industry with broad experience in Wealth Management and investment banking, as well as Major Medical and Pharmaceutical Companies. * Completed successful implementation projects with IBM, Quest-Diag...
Tags for this Online Resume: Management, Quality, Quality Assurance, Quality Management, Financial, Financial Services, Services, Mergers, Program Manager, Agile
Secretary - 20 Years of Experience - Near 34655
Professional Summary: Experienced, goal driven professional with comprehensive administrative, fiscal and operational acumen. Skilled in collaborating with teams of cross-functional professionals to drive progress while balancing a high volume of competing demands and deadlines. Expertise in office administration, human resource management and building consensus through proactive stakeholder engagement. Summary of Qualifica...
Tags for this Online Resume: administrative, administrative assistant, receptionist, telecommute, staffing, data entry, clerical, customer service, accounting, management
